Thought the property needs updating. Windows did not open properly. Doors creaked. Based on neighboring hotel, Inn of Bay Harbor, I expected higher quality construction of these units.

Thought the property needs updating. Windows did not open properly. Doors creaked. Based on neighboring hotel, Inn of Bay Harbor, I expected higher quality construction of these units.

I emailed questions the very day of booking and several times after. NEVER received a reply from the property owner. After several phone calls to VRBO, I was at least assured the the reservation WAS on file. However, when I booked it said breakfast WAS included but never broke it out on the receipt. (BUT did charge us for it ). When I checked in, I was told we did get to come to the INN for breakfast. We did the first morning - then got a BILL. I went to the desk and they gave us vouchers to cover and said Expedia did not pay them for our breakfast. So the cottage was fine - but the overall experience was very stressful! Never hearing back from all my email communication was the worst. On one conversation with VRBO I asked if the property owner was even getting the correspondence - she said the email was "noreply" - you need to get that straightened out.

I emailed questions the very day of booking and several times after. NEVER received a reply from the property owner. After several phone calls to VRBO, I was at least assured the the reservation WAS on file. However, when I booked it said breakfast WAS included but never broke it out on the receipt. (BUT did charge us for it ). When I checked in, I was told we did get to come to the INN for breakfast. We did the first morning - then got a BILL. I went to the desk and they gave us vouchers to cover and said Expedia did not pay them for our breakfast. So the cottage was fine - but the overall experience was very stressful! Never hearing back from all my email communication was the worst. On one conversation with VRBO I asked if the property owner was even getting the correspondence - she said the email was "noreply" - you need to get that straightened out.

I loved the cozy feel of the cottage. My kids also loved the ping pong table in the basement. The only thing I noticed is that the cottage could use some painting inside and outside.

I loved the cozy feel of the cottage. My kids also loved the ping pong table in the basement. The only thing I noticed is that the cottage could use some painting inside and outside.

Beautiful cottage and great golf course view even know it was winter. It’s very cozy and pretty big. 3 bedrooms, one master on the first floor and two upstairs. Nice bathrooms and a gas fireplace.

Beautiful cottage and great golf course view even know it was winter. It’s very cozy and pretty big. 3 bedrooms, one master on the first floor and two upstairs. Nice bathrooms and a gas fireplace.

Stayed here for two nights. I’m certain our stay may have been a little more relaxing and comfortable if the housekeeping staff would have cleaned. I was tired when we arrived to a refrigerator with food spilled in it. Crumbs in the drawers, coffee table, end table and dining table were sticky with food spills and food particles. None of the 3 bathrooms were swept & cleaned, rugs were dirty not vacuumed. Stove top & microwave had food and hand smears all over the front of it. Crushed Doritos’ and spaghetti noodles on kitchen floor. The King bed mattress was pulled away from the headboard only to expose an eyesore of filth. We thought someone was playing a joke on us at first only to realize it was not a joke. Not sure what happened to housekeeping as the only sign of their presence was a fresh roll of toilet paper and linens. I tried to message the owner using the app, but they never did reply. When I checked out, I reported it to the front desk and hopefully they will look into it and see what happened. That said, I would return if I knew for sure it was cleaned.

Stayed here for two nights. I’m certain our stay may have been a little more relaxing and comfortable if the housekeeping staff would have cleaned. I was tired when we arrived to a refrigerator with food spilled in it. Crumbs in the drawers, coffee table, end table and dining table were sticky with food spills and food particles. None of the 3 bathrooms were swept & cleaned, rugs were dirty not vacuumed. Stove top & microwave had food and hand smears all over the front of it. Crushed Doritos’ and spaghetti noodles on kitchen floor. The King bed mattress was pulled away from the headboard only to expose an eyesore of filth. We thought someone was playing a joke on us at first only to realize it was not a joke. Not sure what happened to housekeeping as the only sign of their presence was a fresh roll of toilet paper and linens. I tried to message the owner using the app, but they never did reply. When I checked out, I reported it to the front desk and hopefully they will look into it and see what happened. That said, I would return if I knew for sure it was cleaned.

The cottages have great amenities and very comfortable. The rooms were not very clean and did not even appear to have been vacuumed. We found chips under the couch from a previous guest.

The cottages have great amenities and very comfortable. The rooms were not very clean and did not even appear to have been vacuumed. We found chips under the couch from a previous guest.

Beautiful area and lovely house.

Beautiful area and lovely house.

Great location and property

Great location and property

The cottages are nice, ours was at the end of the small block so not really lakeside as listed or shown. Both Queen bedrooms small and not marriott mattresses, so the comfort was so so. The property is beautiful but it just wasn’t worth the money for the two bedroom “lakeside” Would instead go stay 15 minutes away at Boyne Mountain where plenty of multi bedroom beautiful rentals at much less money are available. (Or stay In the hotel on property instead, better value).

The cottages are nice, ours was at the end of the small block so not really lakeside as listed or shown. Both Queen bedrooms small and not marriott mattresses, so the comfort was so so. The property is beautiful but it just wasn’t worth the money for the two bedroom “lakeside” Would instead go stay 15 minutes away at Boyne Mountain where plenty of multi bedroom beautiful rentals at much less money are available. (Or stay In the hotel on property instead, better value).

This was a great cottage situated in the back of a golf course community. It was quiet, and except for the kitchen area, the layout is very roomy and was perfect for 6 people. The beds were comfy, 3 full baths, porches in front and back. The upstairs was a little stuffy in the warm weather and could use some fans. This unit is located across the street from Bay Harbor, so you have to drive to main building and pool, etc.

This was a great cottage situated in the back of a golf course community. It was quiet, and except for the kitchen area, the layout is very roomy and was perfect for 6 people. The beds were comfy, 3 full baths, porches in front and back. The upstairs was a little stuffy in the warm weather and could use some fans. This unit is located across the street from Bay Harbor, so you have to drive to main building and pool, etc.

Great location, super clean, spacious, and comfortable. Wound definitely come back!

Great location, super clean, spacious, and comfortable. Wound definitely come back!

We enjoyed our stay at the Crooked Tree cottage. The only thing that could have made it better would be some upgrades to the carpeting and more coffee pods for the coffee machine. We packed a package of coffee to brew , but were unaware that we needed to pack kuerig coffee pods instead.

We enjoyed our stay at the Crooked Tree cottage. The only thing that could have made it better would be some upgrades to the carpeting and more coffee pods for the coffee machine. We packed a package of coffee to brew , but were unaware that we needed to pack kuerig coffee pods instead.

I have actually stayed at this same cottage previously so obviously I have enjoyed

I have actually stayed at this same cottage previously so obviously I have enjoyed

Great place to stay with a family!

Great place to stay with a family!

Checking into the hotel was just okay, we did not feel like we very welcomed at the front desk by the clerk. We asked for some recommendations as to places to eat and kind of a cold shoulder. We decided not to ask for anything during our visit.

Checking into the hotel was just okay, we did not feel like we very welcomed at the front desk by the clerk. We asked for some recommendations as to places to eat and kind of a cold shoulder. We decided not to ask for anything during our visit.

Great place for families

Great place for families