The check in process was smooth, I have nothing bad to say about service as I had nearly no interaction with the staff. -The room I had , 103, greeted me with a chunk of the entrance door missing like the DEA kicked it in. The room presented well however, every single thing I used had something wrong with it. -The sink was difficult to use making it blast like a pressure washer or off.. the lights attached to the bed were loose or coming off so it would fall and hit the pillows. -The pillows were basically fluffy pieces of paper, I put two on top of each other and when I put my head down on them the sides literally wrapped around my head -I went to take a shower, the plunger for the tub was down which I thought was odd, lifted it up to drain when I noticed and it just never drained during the duration of the shower…. It wasn’t until the morning that it emptied. -At 1 am and 2 am people in the halls were screaming and laughing as though they were still at the bar for over 20 minutes and the staff did NOTHING. It’s not a big hotel so every single person staying there and the staff heard it. Extremely over priced for the garbage quality of every aspect of our room. I’m thoroughly dissatisfied.

Really poor condition and run down. No breakfast in the morning, pool/hot tub out of order, dirty hallways, only one ice machine in operation, mold in bathroom. Great location but the entire hotel needs an overhaul.

We were right across the street from the Lacrosse Center, where we saw a show. We packed our swimsuits specifically for our romantic getaway to celebrate our 15 year anniversary with a dip in the pool and relax in the hot tub. After arriving, we noticed that there was no water in both the pool and the hot tub.

Pool was out of service, no breakfast and the room had coffee but no coffee cups, lobby was clean but as soon as you walk around the corner the elevator lobby was dirty and no cups for water either. Awful experience! Never again!

Nice room, great staff at check in and whoever cleaned the room was great. Shower did not work, had to take a bath. Normally I have coffee in the lobby in virtually all other hotels but this one does not, nor is breakfast offered.

Pool and hot tub were out of order

Unfortunately there was a leaking ceiling throughout the hallway. It appears this hotel needs overall maintenance

Water was coming out of the ceiling all down the hallway. There as a short shower earlier in the day, but nothing that would create such a problem. All that was done is they placed garbage bins under some of the leaks. Also, your advertising states a bar on site, it was never open over our 2 night stay.