There are a lot of permanent residents there from middle east with different culture and they don't think live in a hotel not a home with a lot of kids. It was my worst night in my life. The hotel personal didn't care , He said this is it and we can't control them. He said also we are tired from them but we can't solve your problem. The other room , Kids had fight together till 2:00 Am , with loud TV sound.

Employees It wasn't a hotel , It was same as hostel. For sure hostel and Airbnb are better than this hotel.

Room Location

1. Dead Bee inside room and dry leaves, given that 2 small kids along with us. Room# 214 not clean. 2. Water clogging in bath tub, resulting in significant delay in the day plans. 3. Cable TV not worked at all.

Location plus staff

The Ac was old and it makes too much noise. The bed wasn't good as well, for one night it is ok.

cleanest, friendly staff

There were too many homeless nearby

location was central.

lot of homeless people around the area. the rooms were very dim lit. no toiletries provided.

close to the shops

I liked the big room and location.

The price and that I had to call to know how to enter the hall.

enjoyed stay, friendly and chatty staff, thoughly enjoyed stay

very small point, the worn carpet in lift need replaced,

Room was clean and staff super friendly. We had an amazing time and the location was perfect. Very happy there was parking available for an extra cost.

Our room key wouldnt work to let us in the building so we had to keep going around front everytime we went outside for a smoke. Our room only had two towels which was frustrating because we specifically asked for a room with a jacuzzi. There were no extra towels available at the front desk.

Located in downtown Ottawa and accessible to various activities by walking. There is a parking available and once you are checked in, you will need your key card to enter the hotel at all times. Don't expect the cleanliness to close to a 5 stars hotel.

price and comfort

location (waking up to the police in the hotel. Investigating a robbery next-door was a little scary) and all of the outlets and USB ports in the room or either loose or broken so we couldn’t charge any devices

Location was great! The checkout lady was nice.

Quite pricey, over $150/nite for a dated "hotel".

The location is central

The room and property could be kept cleaner. The roof of room need to be repaired. The carpet need to be replaced. The grout on the bathroom tile needs to be cleaned. The located is sketchy

The staff were receptive and warm

The room didn't look properly cleaned. I could see finger prints on the bedside lamps and dust on the furnitures