Staff were friendly and accommodating. Was able to store my stuff prior to checking in which I needed as my work event started earlier in the day. Hotel is key based so friendly for travelling on Shabbat.

The one thing that kills any trip - the mattress was so uncomfortable. I was waking up every few hours with limbs asleep. I had already been having minor issues with my shoulder, but this mattress exacerbated them extremely and I'm now having to do physical therapy to recover to regular mobility. I requested a mattress pad and they said they would see if they had one, but none ever came. They either need to order all new mattresses, or have padding available for those who need a softer sleeping area.

Pros: excellent breakfast service, the breakfast and breakfast staff were awesome! The breakfast staff deserves a bonus in my opinion. The location is awesome. The hotel is older and maybe in need of upgrades, but that was not a deterrent.

Cons: Our wifi didn't work at all and the TV didn't work and we had to call the front desk and they sent a "tech" really just an employee and he couldn't fix it. The front desk employee, John, was short tempered with us as I felt we were bothering him because we had no TV or wifi. He made it clear it wasn't his job to fix. That was not okay. Finally got the TV working the next day after a different employee, Vincente, who was GREAT, came to fix it, but it was a hassle for the first day and a half. We enjoy TV! It's part of our relaxation in a hotel.

Breakfast, Outdoor space

We had a horrible experience with the hotel manager. She is extremely RUDE and unfit to work in the hospitality industry. We were at the hotel and were given an idea about which room we would get for the category we wanted to book. We wanted one with a view of the valley and confirmed that would be the case if I booked. I went ahead and made the reservation on booking.com while waiting at the reception desk. In a few moments after completing the reservation the manager told us that since we booked through a third party they could not offer us the room we wanted ie facing the valley and instead offered us one with absolutely no view. I really felt cheated. The manager was rude to us in front of my children (we were celebrating my daughter's birthday). This was the last leg of our Colorado road trip and this lady soured it for us. Even my child was questioning me why she was being so rude and unreasonable. The hotel inspite of being below 50% occupancy she refused to budge. I have myself managed short term vacation rentals and understand hospitality, we do everything possible to make our guests stay memorable, people like her have no place to work in this industry. The low rating reflects this negative experience.

The breakfast was first class. A special extra!!!! Location was fabulous

Nothing

We stayed back in July. First, they gave us the wrong room key and room, which was pretty sketchy. Then, we accidently left something in the room when we checked out. Provided the exact location of the missing item when we called back that afternoon, said they would look, but came back right away every time we called to say they did not find it. It was my daughter's item, and when she called, the front desk staff was rude.

Reasonably priced compared to other Snowmass lodging. The staff was very nice and helpful. The room was big and the beds were comfortable. The curtains were good, the room was quiet and we had a good night sleep. Everything worked as it was supposed to. Reasonably clean, nice location right on the downhill slope. In the winter this is a ski-in ski-out hotel. Free parking available nearby.

The hotel is old and tired. The bathroom is a product of the 80s. It has been repainted - badly - but that's it. It works, but it's not nice. The furniture is an odd mix, the carpets seem old. One small elevator. The breakfast was pretty basic. The pancakes were good, freshly made, the bacon was dry and brittle - guessing pre-packaged fried bacon. The rest was cheap and basic. The common areas are old and tired. The pool didn't look clean but the water was cold anyway so we didn't go in. The gym is sparse and old.

dirty pool, dirty hot tub, very old outdated place. glass everywhere and trash.

best location in the entire resort