The location is the only reason to even consider staying here-and it's not worth that.

We booked this hotel specifically for it's location--within walking distance to Beale St. and for the guaranteed garage parking. That is the only reason for the 2 stars--because everything else about this hotel rates less than 1 star. The front desk clerk when we checked in moved slower than molasses in January. Despite paying up-front through Booking.com, we still had to pay a $100 deposit "for parking and incidentals." We were told that the $79 ($100- $21 for parking) would be refunded "in 1-2 weeks!" There is only one working elevator in the building and it sounds as if it was installed in 1920. You cannot get to the upper floors via the stairs from the lobby--more on that in a minute. Our king room had a great view and the bedding was clean. The mini fridge has no freezer compartment but the ice machine down the hall works. The carpet felt greasy. The bathroom toilet made a hideous screeching noise as the tank refilled--and it ran forever. We asked for maintenance to come fix it. They never did. There was mildew in the shower and the towels smelled musty. After a pleasant night out we returned to our room and had just settled in when the fire alarm went off. The whole building waited on the street corner while the fire department showed up--but never entered the building. When we were let back in, it quickly became apparent that the lobby full of people could not all wait for one creaky elevator to transport us back to the upper floors. We asked how we got back to the stairwells that we all used to evacuate the building--and were told that a staffer would have to escort us through the employee only section of the ground floor! We were awakened at the apparently acceptable hour of 8am by cleaning staff having a LOUD conversation up and down the floor. We've had a nicer room, with a working toilet, at a $99/night Days Inn. For $270/ night, we expected much better.

Nice location

Could be loud from the beal street, for the price it could be spotless.

Able To Be Close to Downtown! Was celebrating a marriage proposal! Rented Luxury Room over looking Down Town with walk out Balcony acess over looking Down town Memphis paid Higher price for this kind of Stay and was put in a room facing a Alley told nothing could be done because was booked through booking.com not Hilton! Pool was not as pictures in we site showed very small water was cold left early on second day rented a different hotel room

Cold pool cost $579.00 was supposed to be $400. Charged $749.00 on credit card! Housekeeping didn't knock or say anything just entered! Rude at front desk

Everything went well. Breakfast choices were good. I liked the water bottle refill station too!

Insulated windows! We were on the street side and it sounded like drag racing through the night

The property was in a very excellent location. We were definitely about a block from Beale Street across the street from the park. Everything was amazing.

No complaints

Location

Doors are locked so takes forever to even get inside to check in. They also tried to tell me my payment failed when I was checking out although it was clearly on my credit card statement then when I requested a manager like magic the problem was fixed. Scammers

Location, staff, breakfast

They charge hotel guests for parking. Only one working elevator and stairs were closed.

Good location right on Beale Street . The staff was friendly. Secure garage parking. I love that the pool was 24 hours.

Only one elevator worked, the wait could be long. Could use some renovations. The breakfast consisted of only maybe two or three items. The sheets had spots on them. Seems like they didn’t really want to give you any towels. The hot water also didn’t last long.