Didn’t have breakfast there

Nothing special

We loved being able to wake up and golf, ride our bicycles to “the grand bend strip”, and have access to a beautiful beach.

Unfortunately no breakfast because of Covid restrictions. The Sauna was closed, children expected pools and sauna etc.

beautiful setting. easy to find. comfy big rooms

bathroom wasn’t very clean. there was hair from past guests in the tub as well as on the floor.

Grea night

Pool open would of been nice

Room was nice but could use some freshening up. I.e. new carpet or flooring bath tub is badly chipped.

I am handicapped and made that very clear upon reserving the room. I could have been told that we would have to leave the bldg for any thing we may have wanted to do. Also the pool was not open which was a major disappointment. The grounds are beautiful but being unable to walk far I could not walk to explore. Your resort is not handicapped friendly. Downstairs restrooms and steps everywhere steep paths etc.

The bed was comfortable.

I didn't realize my room was going to be on an upper floor and I have mobility issues so by the time I found the darn building and I pulled my bags out the car I wasn't about to pack it all up again drive back to the front desk to request a different room. So after lugging all my bags up a flight of stairs and getting all sweaty I was severely disappointed to find that the pool was not open. You can not even reserve a time slot like other hotels are doing during Covid. I had asked for a room with a view when I booked online and was told curtly they had no rooms with a view. I explained that why I selected the room I did online and that I was there because my Mom passed away and she had a special connection to the Lake was there any room closer as I was there to say a special goodbye. He said ( without emphathy) no but I could try listening for it through the window! This was at the end of November folks! I would freeze with the window open! I resigned myself to the fact that I paid an above average price for a below average room with no pool, no coffeemaker, no view and no open restaurant in the hotel so I thought hey maybe I will at least sleep in and requested a late checkout. No problem, cool. Turned on the TV and it didn't work.... by this time its getting dark went to switch on the bedside light...nope...wasn't plugged in. Sigh...so after moving heavy furniture around (with a bad back) and plugging in the lamp and fiddling with the cable wire on the TV to no avail I had to call the concierge...again. By this time I'm starting to question whether I'm a Karen now but no ...no.. I haven't asked for the manager yet. I mean hey, I've worked in customer service before and I strive to be the opposite of "the high maintenance customer !" They are no longer answering my calls so I had to leave a message. The TV guy came and righted everything and lingered as though I may tip him? Um hello ?

location

we wanted a stay in a hotel with pool and spa. the pool was closed ( it had been mentioned as hotel facilities). the spa was closed on weekends!!!! our stay was weekend. Also, we have paid for a room with balcony and our room didn't have one! The breakfast was expensive and poor. however the lady in the restaurant was awesome and welcoming.