Very fortunate to get an upgrade to a suite for one night. Very nice

Very clean , beautiful , cozy

On one occasion I wasn’t greeted by the staff at the front desk as I walked in . The second staff meme er eventually wished me a good night as I was almost out of their sight . I think that should be basic courtesy especially for 500$/night . There was no es use for that , I was seen and not acknowledged.

The room was a 4x4 box, the TV on the wall was even smaller. The room was unsanitary at best, and not only was management not helpful- they were nonexistent.

This is the worst hotel experience we have ever had. We will never be staying here again and we will make sure to tell as many people as possible to avoid this hotel.

We arrived late (around midnight) after a full day road trip, booked ahead of time, expected a quiet hotel to rest. It was horrible. Starting around 1am, we heard what started as extremely loud and aggressive sex and what quickly turned into a domestic violence situation. Over the next several hours we listened to screaming, hitting, crying, pounding, ect. It was extremely loud, and in multiple rooms, though the room next to us was the loudest. We called the front office who we heard call the room next to us and tell them to be quiet, it of course did nothing and they continued the screaming. We were too exhausted to find another hotel, now around 3am. When we heard the man yell about a gun, we immediately called the police who showed up quickly and stayed for an hour questioning the couple, and it becomes apparent (to the police as well as to us listening) that it was a pimp and prostitute situation. The police finally left, unable to get any clear information from the people. It was now 4am, the people continued to scream and throw things against our wall for another hour before we finally fell asleep at 5am. In the morning, we talked to the front desk and this man was the worst part of the entire stay. He clearly knew about the pimp and prostitute situation as he was denying everything and told us we had a great stay and we were making everything up, he also denied the cops being in his hotel for an hour earlier that morning and basically told us we were lying and he would absolutely not refund us for our 1 night stay where we only slept maybe 2 hours. I want to warn everyone who is looking at this hotel, it is clear the hotel owner knows what's going on in his hotel and may even have a deal with the pimp to keep quiet. It was one of the worst nights of our life.

Rooms are comfy and very clean. Staff is very polite and helpful. I enjoyed the bar/restaurant . The Norwalk Inn is always a very comfortable place to stay at a great price.

A fantastic hotel and the staff were extremely friendly and helpful. We arrived late and thought we would miss our dinner, but the helpful receptionist arranged for the chef to cook us a meal and the lovely bar maid gave us the first beer on the house! Perfect!

Nothing at all.

Very clean, nice room.

Had to wait for assistance to get breakfast bc an event was going on

It was clean & the property was well maintained

I was a bit shocked with the staff. I fell while at the hotel and dislocated an elbow. I needed an ambulance. I was in extreme pain…seemed it was an inconvenience to ask for front desk to call. I had not eaten in days & asked if I could get some toast & juice to settle my stomach but was told I had to pay for the buffet. I was in a sling and not doing well. I guess I expected a little bit of compassion.

They had real porcelain coffee cups. And real glass tumblers.

Their restaurant was too expensive

cleanliness

The overnight conference we attended was very successful. The facility immaculate and very versatile. We enjoyed the 8 hour session with breakfast, lunch and dinner provided. The entire group was happy.

It was clean with individual climate controls, frig and plenty of amenities. The front desk was willing to handle all requests

Complimentary coffee would be nice

The room was so comfortable, dinner and drinks were a wonderful bar experience, and the hotel overall is impressive because it is full-service and in the perfect central location,

upgraded us. but the bed size went down from a king to a double. so not such a good upgrade.

Updated lobby and restaurant. very attractive. Room was clean.

Rooms needs to upgraded. The small size can’t be changed, but the furniture and bathroom needs a remodel.