location and friendly staff

no work out room

They let us check in early so we could head into Chicago.

Everything else. The hotel and room smelled, the mattress on the pullout sofa bed was dirty and ripped, when we asked for bedding for the pullout sofa, they gave us 2 flat sheets (no blanket, pillow, fitted sheet) and lastly we found a live bug. We left after spending about in hour in the room.

Not quality breakfast, same both days. No variety. Not a single thing liked

Needs improvement in all sections

Near downtown, River Edge Park for concert. Not as clean as I'd have liked, there was still hair on the bathroom floor from a previous guest. Beds were comfortable.

Cleaning! Still hair from a previous guest on the bathroom floor.

Breakfast was good.

I asked for a receipt upon turning in the room key, and was told I’d have to do that online myself?

Location

Staffing was very short and rude. My toilet wasn’t working they kept telling me that someone would come and fix it they never did also never offered me a new room both night I stayed in the hotel I had to use the bathroom down the hall because they never fixed the toilet in room 103.

My husband forgot his shirts they only return one they said they only found one when both where on the same hanger

They keep stuff they told me that the found both and when we drove almost 2 hrs to get it back they only return one

Location

Housekeeping didn't speak English and used for communication app but still didn't understand well. Stayed 3 days and didn't come into room to clean. He had head phones and talked on his cell phone. We put trash and dirty linen outside of door for pick up.