Beds were comfortable, room was a good size, front desk staff were friendly and helpful

The room could have been cleaner; there was some obvious dirt on the floors. The HVAC system was really loud.

We were in town for our daughters graduation at Ithaca College. Check-in was very quick and smooth. We have stayed at Hotel Ithaca before, and have always had a great experience. We stayed in the North Tower on this stay and it was great; no complaints. The hotel and rooms are very clean, plenty of towels, etc. and the location downtown is perfect!

We did notice that a couple rooms requested room service, and there food trays stayed outside their rooms for hours. That was a little bit of a turn off as old food was just sitting in the hall on the trays.

location

- room was dusty, floors dirty - shower had previous guest hair build up in the drain

Location was great, nicely decorated lobby, friendly staff and clean rooms. The bed was very comfortable.

furniture was chipped ,bathroom ceiling peeling ,and very noisy refrigerator motor

refrigerator was noisy

Beautiful property. Spacious room. Excellent beds and shower. Professional staff. Bus is a plus. Rose drove us back to airport and was a pleasure to talk to.

No bus after 10 PM. We arrived at 10:20 PM and waited over an hour for a lift. No taxis were available either.

The hotel was very clean and the staff was very friendly, very welcoming and helpful. I used their airport shuttle and the gentleman that drove it was exceptional. I cant remember if he said his name was Joe but he did say he was in sales and was just assisting with driving the shuttle that day He has a great sense of humor and took us on the scenic route from the airport pointing out all the landmarks in an interesting dialog that had all the passengers laughing all the way. Rooms were very clean and comfortable. The breakfast in the onsite restaurant was amazing and the waitress was really nice and welcoming.

The only thing I didn't like was that the hotel shuttle was not available for very early morning airport drop offs because they said they were short staffed so we had to call a taxi.

excellent front desk reception-Angel

pool closed

room was clean and spacious

The fan in the bathroom ran all the time which made the bathroom very very cold. rm 571