I did not stay. I am still waiting for a refund

I did not stay. It was disgusting and smelled bad. I am still waiting for a refund.

The evening desk clerk was so helpful and personsble!

Nothing!

Dirty, old, room has musty smell, carpet dirty, broken furniture, scalding hazard from broken shower control valve, shady characters hanging around entrance. Place needs to be condemned. It supposedly being remodeled. Booking.com did not mention remodeling but was notified by the property staff that property was being remodeled, and there would be no refunds.

very helpful and accommodating staff! Unders construction, but our room and I’m sure other guestrooms were very nice

nothing at all

clean, easy to find, staff nice

It was not walking distance to center of Portsmouth.

convenient location

they didn’t tell you no housekeeping staff. went out for 10 hours to get back find more clean towels/ facecloths etc.

Location

Appearance because it was onset renovation.

The staff was very friendly and helpful (we worked with Tom). The room size and cleanliness were surprising considering the age of the hotel and the fact that it was under construction. The bed and pillows were comfortable. The bathroom was very clean and spacious, as well. AC worked great! The location was ideal for easy access for Ubering into downtown Portsmouth.

Drug addicts (at least 2-4; and we knew they were drug addicts by the track marks on their arms and legs) were outside near the side and back entrances and in the parking areas hanging around. We were not sure if they were living in the parking area near the construction section or what, but they were there in the evening and in the morning (when we arrived around 3 PM, they were not around). They didn't bother any of us but made everyone feel a bit uneasy. The parking area seemed sketchy too. My husband didn't feel comfortable with me going back to the car alone to get anything I may have forgotten to bring in; he went back and forth instead. Another thing that was questionable in the parking area, was whether or not we might have gotten a flat tire from a nail or screw or other debris from the construction going on (we didn't, but the thought was there the second we pulled around to the back of the hotel). Elevator had seen better days and sounded like it might stop between floors permanently every time we go into it.