The cleanliness was ok. The breakfast time was sufficient. Pool was heated and clean.

Didn't get the room I booked and paid for. ( paid for King room with Pool view. Facilities didn't match with booking description. ( no microwave, Dishwasher, kitchenette, no safe, no pool view, no slippers robes) Staff were rude and not helpfull and dismissive of our concerns and blamed Booking .com. Had to move 3 times on arrival due to insufficient safety / security. Had to walk down to order Room service as phones were not answered and I had left messages which were not returned or followed up. I contacted reception 4 times in 10 mins to be transferred to Room service and each time was transferred to wrong place. I was even transferred to a boss who was following up unpaid accounts. Elevators are not secure and anyone can access. Cleaning staff let us in our room without any i.d as our card did not work. We had paid for breakfast but reception hadn't notified the restaurant, so they charged our room. ( this was a constant battle each day.)

O wi-fi só funciona no lobby! A internet no quarto é horrível e, ainda assim, diariamente, é preciso solicitar na recepção uma senha “premium” que eles colocam! O quarto é grande e a cama muito confortável, mas o chuveiro fica a desejar!

Propreté confort

Un peu éloigné de la plage finalement et de la marina , une voiture reste nécessaire .

I like that it has a very good location, nice parking space and overall clean

I didn’t liked that we needed to carry our bags to our room and back to the lobby.

Great location. Clean

Carpets in the hallway on 3rd floor were stained bad

Only good thing about this property was the pool.

When we first arrived they didn’t give us the room we booked and paid for, which was a king suit with a sofa bed and pool view. Went back down as we need the second bed for our daughter. They switched our room and we ended up in a king bed with a sofa bed and a parking lot view. Which was not what we paid for. We went back down the next morning to see if we can get it fixed but they said that’s all they have. If you are booking a pool view, it is not a guarantee you will get it. Also while down there at the front desk, they kept saying my card was declined and argued with me about it in front of other guests, even though it was already charged for over $1800CAD the days prior to arrival through booking.com. Turns out it wasn’t even my card they had on file as the last digits didn’t match any of my cards. Parking is $28 a day to park in the hotel parking lot so make sure to take that into count when booking this place. Located in a sketchy area, was homeless people in the parking lot when we would go to our vehicle and didn’t feel safe walking with our daughter down the sidewalk on the main road to check out stores. There is no daily room cleaning, it must be requested the day before. After we found that out, we started to request room cleaning, but only had our room cleaned once out of the 5 nights we stayed. Was very disappointing coming back to a room not cleaned after it was requested. The restaurant was expensive for what you get. The front desk staff are rude. If I could of canceled our stay after the first night I would of. We didn’t even want to come back to the hotel during the day to relax as we didn’t want to be there. The last night we were there, there was a shooting at a apartment building in the area also.

Great location and staff.

Clean but the hotel like most things in the US is a bit dated. They don't service the room daily...which was sort of odd given the price point. $250 a night

Great facilities. Great coffee in the rooms. Good location.

Ticked away in a car park but once in the hotel it’s lovely

Great staff, good safe location with a grocery store around the corner.

No hottub

Le confort de la literie, le personnel à l'accueil très aimable, la piscine, la propreté générale et l'emplacement. L'hôtel possède un parking ( 28$/jour) Ne vous garez pas sur le parking du centre commercial même si l'envie est tentante car il y a un service de sécurité qui vous fera retirer votre voiture.

Le bruit de l'ascenseur jour et nuit !! Notre chambre était proche de l'ascenseur et un bruit type grincement se faisait entendre à chaque utilisation par les clients. Demandez une chambre loin de l'ascenseur !

Prima hotel, beperkte kaart maar wel goed eten, super ontbijt. Heerlijk zwembad. Goeie lokatie vlak bij Venice en Sta Monica.

Relatief duur en betaald parkeren bij het hotel erg duur.

Clean, good location, Starbucks downstairs

Nothing it was awesome

Good hotel. Value for money. Restaurant staff named Sergio was excellent.

Nothing

The bed

Pool and size of room promised!

Das beste Frühstück bisher mit richtigem Geschirr und superfrischem geschnittenem Obst, Naturjoghurt und Müsli. Da war auch der Preis von 21 USD/ Person in Ordnung. Die Kinder haben sogar von Starbucks warme Schokolade bekommen.

Die wirklich übertriebenen Parkgebühren von 28 USD zzgl. 2,80 USD Parking Tax Ab 8:00 Uhr war der Pool geöffnet, allerdings habe ich erst auf Anfrage um 8:30 Uhr ein Handtuch bekommen. Die Auflagen für die Liegen, sowie weitere Handtücher gab es erst ab 9:30 Uhr. Bei den saftigen Preisen sollte das nicht passieren. Das Hotel / am Marina liegt recht weit abgelegen, fussläufig ist Venice Beach doch leider ein zu langer Weg.

Location is great. Nice size pool with kids and nice to have a place you can get a coffee in the morning

Communication was a little bad. When asking for fresh towels and rubbish bags seem to get lost in transit

It's our second time staying at this hotel & we enjoyed it as we did the first time. The facilities, the staff, the heated pool, the service and the buffet are just what's needed to really enjoy a long weekend.

Clean and comfortable

A bit expensive but the area is generally expensive.

The property is great.

Nothing really. It’s starting to get to Piont where a few things could use upgrades. But I really don’t have anything bad to say

The swimming pool, breakfast, the decor

The restaurant

Wonderful services with very helpful staff. Highly recommend.

Room extension price was a little high for a few extra hours due to a later flight and traveling with a child with additional needs. So we had to pay.

Great location clean facility

Left empty on purpose

So far nothing. I did try to modify booking without luck, never got a response from hotel manager or anybody for that matter.

Service during check-in

During our stay pool was closed