Every staff member we encountered was friendly and accommodating besides the OWNER who works as the night manager as well. The only thing we liked were the other staff besides the owner. Un-Quality Inn. UNQUALITY.

I was in town to help pack my parents who are moving to the east coast. The owner is on a power trip, calls with fake noise complaints, and threatened the "Removal" of me & my sleeping children (who hadn't moved or stepped and were ASLEEP) at 8:30pm on our 2nd night. It was extremely upsetting. He accused me of calling him an idiot, which I didn't. He also hung up on me twice after he called me. When I realized this was a misunderstanding and it wasn't our room being loud and he misheard or imagines things - I asked to either be moved to alleviate the tension/or to complain about the complaining neighbors because we genuinely hadn't stepped or moved in the 5-min span that the owner was harassing me. He told me "I would never waste another room on you" and got super pissed about me thinking his name was "Carlito" bc I had met that person in the morning and to no fault of his own I misunderstood that to be the owner. Well, the real owner WAS VERY TRIGGERED at the thought of Carlito being mistaken as the owner because when I said that, he flipped out. I was trying to bring his anger down and be like "oh yeah we spoke this morning," and squash the misunderstanding. My kids were asleep until he said we would be removed. My 6yr daughter woke up and felt so much anxiety about the fake complaints that she threw up. I also asked the owner if I could come to the front desk to just chat in person ( bc he clearly can't hear if he thought I called him an idiot.) He told me NO, that a paying guest was NOT allowed to come to the front desk. I should have called the police at this point. I didn't, I went to the front to clear it bc this was truly the most wild situation I've ever been in. It happened so quickly that I felt I could discuss it with him calmly.

Super convenient to downtown! Walkable. Staff were so friendly!!

I liked it’s location. On and off freeway was easy and you could get anywhere quickly. It’s also right next door to police station.

Breakfast was fine. Location was great!

I wish there was more information about things to do in town provided in the room.

Staff were exceptional. Rooms were clean and beds were super comfy. Breakfast was great with great seating.

Bathroom light in the hall and the bathroom door sticks.

Accessible rooms were not accessible. Cannot turn the chair around inside the room.

Location, location location

Very clean close to downtown. Breakfast choices were great!

Front desk staff when we arrived was a]awesome, friendly and very accommodating

Very friendly staff!! Good breakfast in the morning. Loved that they had did had compostable forks, spoons and plates+++++

Everything met our expectations!

close to where I was working

Great location, pretty spot, very clean, good breakfast, friendly to dogs.

Light is ver the bathroom sink was out, and the bathroom fan was noisy.

The rudest staff I have ever encountered during a hotel stay!!!

Hot, great choices, well maintained, great staff

Too expensive

Location

Filthy carpet

The location was good. It was close to the place where my conference was being held.

I have stayed at other Quality Inn franchises and the quality of the stay was much better than at this one. There was no daily housekeeping here, you had to request it, and the housekeeping staff seems to be few in number. So garbage piled up for the three days that I was there. The carpets both in the rooms and the hallways were not clean. I had to request housekeeping to come vacuum my room. There was no bed making service, and the over-all room was not all that clean when I arrived. Some of the drawers for my clothes were dirty. So I has to use just one. The bath seemed to have been wiped down as opposed to having been cleaned after the previous guest. I wanted to take a bath to relax and decided against sitting in the tub. The TV in my room did not work, so the front desk had to find me another room. The breakfast did not included any non-dairy options which other Quality Inns have had, and the choices of food seemed to be the very cheapest. I was not expecting a five star hotel in a Quality Inn, but this place fell short of the basics and bordered on feeling like a truck stop joint. I would not stay here again.

They charge us triple time on our cards, and at the moment they haven’t return our money.

the location. rooms were clean and had everything we needed. loved all the grass for the dog.

We love to travel with our dogs and this is a very pet friendly location in Walla Walla

Nothing to mention here.

Nothing

Breakfast was really bad , room was never cleaned even though it was requested , the pool is freezing , the location is not downtown

Staff was great, guy at front desk was incredibly friendly, funny, helpful and kind. Pool was spacious and kids loved that there was actually toys .

R oom was fine, but could hear loud room above us. Talking, jumping stomping at midnight

All great

Too expensive for what it was

staff was amazing, room clean comfort, and breakfast. definitely would stay again

had a bit of a musk smell I think just do to older hotel and we had quite a big gab around our door kinda odd