nothing

it smelled bad it was dirty the staff was rude and mean and completely unprofessional

The location was the best for our ski trip. Breakfast ended too early and there was not a variety each day, Each day was the same menu. It would be good if the menu could be changed up at least every other day.

The breakfast was not good. The sheets on the bed looked dirty even though it was clean. The colors are also too dark and makes the place look run down.

Breakfast was good, Location of Property was good.

2/17/23 Negatives: Prepaid for a King Room via Booking.com. On check in Clerk with purple hair says we have been “upgraded” to a Queen Room. YEA, NO, told her so at the desk. She says sorry we are overbooked. 8 p.m., so no options for us after driving 800 miles. Bed very hard like sleeping on the floor. Did not sleep well at all. Pick up dinner bring back to room, oops refrigerator is a block of ice doesn’t work. We have 1 wash cloth to share when we shower. Talk to Manager Kat next morning, she says property was not overbooked, and clerk could have put us in another room. Manager Vanessa confirms the same the following week. 3/12/23 Booking.com and Crystal Inn has still not issued credit for not receiving room I paid for and it has been over 3 weeks. Positives: Breakfast was very good, have stayed previously at this property in a King Room bed that was comfortable so not all rooms are bad as I rated property highly previous stay.

Good location and free shuttle service to Trax

the beds are not as comfy. Breakfast is free but with limited options.

great hot breakfast

cleaning services not quite up to snuff

I liked how big the room was.

There wasn't anything I didn't like.

Breakfast was a bonus. But very quiet and comfortable. Lots of room in our room.

That I got an additional charge for my pet

I simply needed a place for the night in a big city. This was just off the highway so easy to find for my late arrival. The room was big with a couch, table and chairs, two queen beds, small fridge and microwave. Sort of like a dorm room.

Being on the 4th floor. But there was an elevator.

The room was great. It had what we needed, a refrigerator, a microwave, two good beds. A nice restroom. It also had a pool available between 8am until 11pm, that allowed us to unwind after a long day. The room was quiet and tv programming was varied to entertain us before we would go to sleep.

The lavatory was not very well cleaned, it had long hairs in it. The breakfast hours were between 6am til 9am. If you want your breakfast wake up early.

Clean, friendly, nice

Stupid neighboors on top floor. Stomping all day

Staff was amazing. Comfortable beds.

It had a terrible odor. Got some room spray to help out. Only used to sleep so it was bearable. Would not have been if I needed to be int he room much.

We enjoyed the location, the breakfast, the luxurious bed, and the room! We were very comfortable.

The room next door was obnoxiously loud every time they used their bath or shower. It was 11 pm and was SO LOUD. The instructions for how to use the jets on the tub were also faded, so we didn’t figure out how to use the jets until later.

Really nice and friendly staff. Well organized for the revel race.

The water never got super hot. People were loud in the hallways.