Location and proximity to amenities.

NA

The room was clean, breakfast was great

The billing made zero sense, upon getting a room to stay in the rep said I would be charged $20 for a pre authorization charge and for the time I stayed I was charged $603 up front, which limited my expenses and plans because of costs, by the time I flew back to Ohio, the refund made planning even more difficult because the final bill was taken out of the account 3 days after when I was already billed $603. Overall, the billing and payment was made, just didn't help at all to meet with plans.

Staff was so friendly and helpful! Especially LuAnn. You should double her salary 😀

Breakfast starts too late for my taste. Vacationing in AZ means spending a lot of time outdoors and we need to get an early start to beat the heat. So 6 am would be better. I expect it would work better for business customers, too

clean and close to family

slooooooow elevator

staff at front desk. also handyman who helped with room issues

location

Absolutely nothing.

Our room smelled like dog poop had animal for all over the place I had to go buy my own cleaning supplies because the walls were brown in the restroom told the housekeeping manager and she told me there’s nothing she can do about it and when I told her that we had to sleep with masks on because we were island of the animals she said there was nothing she could do. she had no rooms to move us to and we couldn’t get our money back. In the morning at breakfast we were told that we were in the Way along with everyone else in the room by an employee as well.

I thought the location was fantastic. walking distance to many restaurants.

Our room smelled like urine and the mattress sagged in the middle which was uncomfortable.

Very clean room and bathroom. Helpful staff got us an additional night when I made a mistake on how many nights we needed. Thanks for that help!

Bed was not very comfortable. Very expensive snacks and drinks on premises. Door handle only worked if pulled up, that was just odd. Key only worked some times.

Location

No gluten free breakfast options

Location was good and close to dining.

to charge my card for the amount of the stay. I was charged $435.63. I told the clerks at check in that we were only staying two nights not the original 3 nts. I should have been charged $294.82. My card must be refunded.

location

room temp was hard to dial in

location, cleanliness and ease to get around