Fine but a lot of money for a motel.

Fine but a lot of money for a motel.

Clean and well taken care of.

Location was a bit stranded. There really wasn’t much food that was walkable.

Location and price

The front desk staff was not exactly rude but completely indifferent to our needs. There were two people at the desk having a clearly personal conversation that they felt the need to complete when I came to the desk to check in. The morning person took it upon herself to try explain how badly the hotel was being run because the breakfast person didn't show up and she had to do her job too. Then when breakfast finally did get served it was not as advertised. It was cold cereal (with no milk they were out) no fresh fruit, no waffles, no donuts. It was a fridge with frozen burritos, watery scrambled eggs sausage and bread. They had bagels with no cream cheese. I asked about the other items and she told me they were out. She also told me they couldn't put more items out because the other water table was broken. They ran our of plate and bowls at the breakfast area and when the person brough more out she commented outload I hope that is enough because I am not sure if we have more. I am not sure if this was referring to the plates or other food items she brought out. With all of this being said I don't want to come across as a complaining guest I genuinely want to help. I am the former General manager of the Wyndham Garden Hotel, GM of a Holiday Inn Express, GM of Full Service Resort, Turn around specialist for a private Hotel company and Vice President of Hospitality programs. I know and understand hotels. This property has a serious culture problem. Either the GM or Owner are indifferent and not focusing on the things that matter. The facilities are tired but no offensive. A focus on training and empowering the staff would be huge. The hotel was clean so the Housekeeping manager is doing their job. Why was there no food for breakfast? Why is there broken equipment out where the guests can see it? Why do multiple staff members feel it appropriate to complain to guests? That is a culture problem.

Good breakfast, staff were good.

Wifi did not work in room 214. Noise from adjoining rooms shower and toilet was too loud and woke us up 6.30am.

Our room was directly above the Fitness center, the fan went bonkers in the night and it was extremely loud and vibrated thr entire room. Staff did fix the issue , but when I was checking out I asked if I would receive any sort of refund or compensation for the noise and inconvenience of the fan waking the baby and us not getting much sleep, they said they would call me and I never got a call or email. I think a free night stay would be in order for this issue. Also the pool was way to cold.

It was a very nice clean room

Desk staff and breakfast staff are very personable. Breakfast choices aplenty. Room clean and bed comfortable. TV channels were very good

The cable in the back of the television needs to be looked at. It wasnt connected when we arrived. When we did a troubleshoot to get it to work, discovered that the cable was not connected. Appears to be broken. Worked after it was connected by us. Reported to front desk upon our check out

All brand new redone under new property name

Staff was very helpful and friendly as I had a very late check-in. The breakfast buffet was appealing and fresh! All in all a great stay!