Staff person when I checked in was very welcoming and personable.

The breakfast could have been a little better. The parking lot needs to be repaved and the outside could use a paint job.

The toilet was not the strongest flush

Not much, this property is in need of an upgrade. The carpet and the bed and also the small fridge were fine. Otherwise the bathroom was atrocious. The toilet was new that’s about it . The bathroom fan didn’t work , the hair dryer didn’t work. The sink was so bad that there was rust from the the enamel being worn away and the attempted painting of the tub might have looked OK at 1st but peeling and the soap trays were broken. The shower head was filled with I’m not sure what but in desperate need of cleaning. I was conscious of putting the air to 72 or higher when I left.

I’m not a swimmer but in the middle of the summer to have the pool cover on . It just didn’t look good. It’s like a ghetto landlord that is only interested in the bottom line $$$$ . Also when I called to make arrangements I was told I had to book it online. Instead of paying $100 or so per night it cost me $229 not including taxes. If the place was nice I might have shrugged it off but with all the unpleasant circumstances I really feel I have been taken advantage of when others I talked with said they called and no problem over the phone. Was it because the front desks person was busy or just dint care Om not sure. How would you feel if this was your experience.

Bedding was clean.

Probably is very run down. The building is on desperate need of an external remodel and bathroom remodel. On day to of our stay the front desk issued someone a key for my room. So some lady opened it door. Gym that memento on we took most of our belongings with us when we left the room. My key stopped working. When i asked for them to reset it, they did so without vexing my ID or name. Not a good or safe feeling experience.

Jasmin was the best ever. She went out of her way multiple times to ensure our comfort in the hotel and was truly very polite and thoughtful and made our stay considerably better. She deserves a raise.

We were expecting an operating pool.

The front office made a clerical mistake and they fixed it. It was an innocent mistake and they fixed it beyond expectations.

Not the cleanest but manageable

comfortable beds, good location, clean

very outdated, unattractive, dingy and very overpriced

Close to U Mass, Amherst. Walking distance from Applebees and Staple. Parking space. Reasonable price

Minimal breakfast

friendly staff and good location

place was not super clean and for hte cost it was not a good value

The cleanliness of the bathroom was below expectation. The floor was dirty and bathtub wasn’t fully cleaned.

The hotel is conveniently located on the main street of the city.

The hotel felt a bit tired and had drab rooms and corridors. The elevator needs inspection.

Location is good, I liked the size of the room, cleanliness and the staff was friendly and helpful

The shower needs update and it would be great to add some vegetables to the brekafast

Tha staff was friendly and accommodating. The breakfast was very good too. The room was large and roomy and clean

easy to find and close to my daughter’s college university.

there’s no vanity in the bathroom

close by

At the breakfast buffet it looked like all the homeless people were in the lobby. One was coughing up a lung without a mask.

staff

handicap room was not very accessible . low toilet and shower/tub dangerous design