Great location.

1. Parking garage situation less than ideal; would’ve been nice to enter the hotel from inside the garage instead of walking outside and back inside. Also, charging $8/day for parking was unexpected, considering the rates of the rooms. 2. The scanning of the room key to use the elevator was an extra step. I get the safety factor, but it was still annoying. 3. Our King balcony room faced the parking garage, so that was not pleasant. We had looked forward to sitting on the balcony in the mornings and evenings, but we did not use it. Switching rooms was not an option (I checked) because it was a busy week. 4. Our room was “mostly” clean. There was a big vacuum-miss on the carpet by the trash can (under the desk/tv table). There was about a 10” diameter of crushed nuts and crumbs on the floor. I just picked them up with a damp paper towel. There was also some crumbs left on the little couch. Other than those things, the room was clean. 5. There’s not enough bars to hang towels in the bathroom. Also, I’d recommend leaving four bath towels, rather than just two, on the bathroom shelf. (The shelf is not very wide, so perhaps that’s why only two bath towels were placed.) Maybe leave extra on the shelf below the sink vanity? 6. Online communication. I had messaged the hotel (twice, through booking.com) prior to check in, but I never really had a real response. (I had an auto generated “out of office” one.) I would’ve liked better communication from the hotel. Once we were there, our experience with the hotel staff was pleasant. Everyone was very friendly.

This hotel is not very clean at all. The parking situation is less than ideal as well. This place does not come close to being worth the $282.00 we were charged for one nights stay.

Balcony and location

N/A

Location is great. Very walkable and the staff was helpful. The breakfast buffet was amply stocked and the coffee was good.

My sink didn't drain well in the bathroom, and I was traveling with my two dogs. When I entered the room it smelled kind of like wet dog, so I'm wondering if the "pet friendly" rooms aren't well cleaned or cared after. Didn't like that I had to pay for parking.

Some of the staff was really nice

This time the location of the room. The last time the room was awesome with a very nice view. This time it as in the back of the building with a horrible view. The experience was much different

The location was beautiful. Staff were exceptional. Breakfast was great.

Location.

45 minute delay getting into room. Ironing board cover dirty. Stained clothing. Hit my toe on uneven threshold. Transitioning flooring from carpet to tile not flush. However, staff was pleasant when we could get to our room. It was a rough start for our anniversary trip. But we got through it.

Great location and very nice and clean.

Little pricey

The woman who checked me in was incredibly helpful, very friendly, and professional. Parking was super convenient in the deck next door and only $8 for overnight parking. The location is very walkable to all that downtown Roanoke has to offer: excellent bars, restaurants, and charming shops. The room itself was clean, well-maintained, and quiet. I very much enjoyed my stay and would recommend this property to anyone visiting Roanoke.

It took multiple phone calls and too much time to resolve a double charge for a one night stay at this property. The assistant manager said, “she was busy due to lack of staff” to respond to messages left by helpful front desk staff members!!

Really good breakfast selection. Nice spacious room and bathroom.

This is the second time staying at Hampton Inn & Suites in downtown Roanoke VA. We chose Hampton because of the first stay, which was excellent and within two blocks of our event. The King bed room was very spacious and clean. The breakfast had a verity of offerings, with the western omelette and fried potatoes more than filling. The only improvement would keep the coffee hot and fresh.

The coffee was luke warm.

the location was exceptional! Right in the middle of downtown. We were able to park and walk to everything.

We had to move rooms due to plumbing issue. The room we moved into had coffee stains and dried coffee on the nightstands.

I loved the bed, view and breakfast.

Walking distance to restaurants

Na