The location was amazing. Right in salem by the water

We were put in a handicap room. I am traveling with children and this made it extremely inconvenient. There was no storage and the shower was not accessible for children and families.

Perfect location for wedding in town. Steps to church and venue. Lovely newly done rooms, nice linens, pillow, furnishings and amenities. The pub food is quite good.

We loved the location. It was so easy to walk to many attraction like Pickering Wharf, the Salem wax museum, Salem Witch Memorial, restaurants, and so much more. We loved the open, airy feel of the room. Beds were very comfortable. Nice indoor pool.

The only negative about the room was that there is no mini fridge. Most hotels have them so we were disappointed that this one didn’t.

Rooms were very, very nice, great location, had breakfast at the restaurant and it was good, parking good, very clean, rooms well appointed, would definitely recommend

No refrigerator in room

Spacious, well decorated, very clean, comfortable room in excellent location. Smart ergonomic design to accommodate a lot of electronic devices. Welcoming stuff. Free convenient parking.

Everything was nice

Within walking distance to all restaurants and shopping

They booked two weddings at the hotel and created an awkward inconvenient atmosphere. Wedding guests took up all of the hotel parking spots and had to walk several blocks from overflow lot where I had to park.

Clean, friendly staff, great location. You can walk to almost everything

Nothing

The hotel manager, Anthony was really kind and tried to make our stay better. The staff in general was very apologetic and kind. However, it didn't feel like they had any power to make things right.

This entire stay was a disaster and I really wish the hotel would have made as aware of the construction that was happening throughout the building during our stay. I grew up in Salem and was visiting with my parter to celebrate Christmas with my family and I was excited to try this hotel. Every single morning between 6-7am we were woken up to loud drilling noises and hammering that sounded like it was happening in the ceiling right above us and the walls around us. We were given a new room, which ended up being even worse. The one week we were able to take off and relax ended up being a trip with little sleep, no ability to sleep in late or even relax in the hotel room, as the construction went on all day. We were told there would be no pauses in the construction and the noises would continue throughout our stay. This all felt like a scam for them to continue to make money throughout a remodel. You need to let people know that this is what their experience will be like when they are paying $700. The blue of this stay equated to $100, and I don't even know I would spend that much for a week to experience a daily headache. The ONLY mention of construction is on their Facebook page and is absolutely buried. Otherwise I couldn't dig up any info or communications around this massive several year remodel project for a small 4 story hotel where you can hear every noise. Unfortunately, I only have the ability to post photos in this review and the videos I have show how disruptive this construction was.