The maid service was excellent and items (coffee pods, water, lotion, etc.) were replaced daily without having to be requested. The property was peaceful and generally quiet. The outdoor parking seemed safe, was lit and covered by cameras.

No smoking anywhere, even in open areas such as the fire pit. The shower was terrible - the showerhead was old and only gave a trickle of water and the handheld showerhead didn't work at all. The "restaurant' really only served breakfast and bar food. The waiters were nice but not very good at their jobs. The WiFi barely reached the end unit where we were and was slow when we had a signal but more often there was no signal. The covered parking was probably fine if you drive a tiny car, but maneuvering was difficult in a mid-sized SUV. They advertised that robe and slippers were provided but they "ran out of" slippers so we had to walk around the room in barefeet.

Excellent breakfast, great pool, relaxing spa treatment on offer.

Bit of a long walk into town, but hotel would call taxi if preferred.

Staff is really kind. Awesome breakfast

-

Clean and spacious hotel room with a nice pillow menu. There's parking space inside the hotel so your car will be safe. The hotel sells itself as a "spa hotel", and it has a jacuzzi in the garden available for guests, but didn't see any other spa services menu in the room.

Bed mattress is quite firm, not as comfortable if you are used to hotel chain beds. The bathroom is very basic, and had a hard time in the morning as there was no hot water and had to call front desk to fix it (I was late to a meeting due to that). Check-in process was eternal, the lady at the front desk took forever and I was very tired after a long drive. This is the kind of hotel where you get the TV controls when you check in and have to give them back when you leave. Curtains are not black out so the lights in the garden might disturb your sleep. Also, someone called my room at 5am. Didn't get any wi-fi key during check-in, called to request it but no one answered in front desk, ended up using my phone's internet.

Comfy and quite.

Bathroom cheap pieces ( Toilet and shower.)

The place is small but cozy and staff are friendly and helpful.

That you have to pay extra to use the jacuzzi.

staff was great

everything was great excepting i booked a massage session for my sisters and me and they said they couldn't do it for the 3 of us at the same time which affected our schedule and also after I paid for the 50% of the spa (which was the expensive one) they told me the artesanal sauna didn't work and they offered a fruit wrapping ..at the end the wrapping was not done because massager said it was not included and they changed by jacuzzi time which was ok but issue cause some confusion and some disappointment on my side. My sister was celebrating her birthday and i paid for the room preparation and it was great and cake was great!!

We booked the suite and it was quite accommodating and very spacious. It is convenient that the hotel is pet friendly.

The grounds themselves were not as nice as appeared in the photos. The pool is a bit small. More importantly, the staff was not very friendly and seemed irritated when we asked for simple things like water or an extra pillow. If I had paid less, it wouldn't have been a big issue, but having paid a fair bit for the suite, the service and hospitality did not measure up. Finally, there was a German Shepherd living in the house adjacent to the hotel and it barked non stop one night. It was extremely loud and I couldn't sleep.

Rooms were clean, comfortable and nice. Tours to Las minas de ópalo and Geiser with Fernando were great. Lupita at the front desk gives very good and kind service.

Service at restaurant was slow and the dishes were far too expensive for the quality and amount of the food. Pets were barking all night long, hanging around without lead, owners didn't hold back their pets when barking aggressively at other guests or peeing around the pool.

Even in covid times, I had a great time and everything was really careful with sanitizing

Pretty hotel, nice pool, good breakfast, close enough to the center of the town to get there fast, and far enough so it's a very peaceful place at night.

People who clean the rooms don't care if there's a sign of please do not disturb, and sometimes they don't even knock the door, they just open it. The room smelled. The last day we couldn't finish showering, the water just stopped.