That hotel was nice. Especially, when you go up towards the room. There is a sitting area which looks really nice when you see it from above.

The floor was not cleaned. One could move shoes and could see the dirt on the floor. Both marble and wooden floor were dirty. Also, they did not put the milk along with other food items. It was on request. Though they did bring the milk when requested but was a tedious task especially when you needed in a small amount. Also, you like milk a particular temperature and need to mix sometimes cold and hot one. Hence, it was quite a difficult task.

Good ambience and well behaved staffs

Location only

Booked a suite and that was occupied when i tried to get in and hotel people gave me choice to settle for a club room that was horrible and that also because their hotel website was not working properl although i had booked from booking.com for suite Room was horrible, shower was not working, AC was set to single temperature, exhaust not working, n9 ameneties provided i had to ask for some. I will never book fern in future and will recommend other not to book it also

check in process

Cleanliness

The quality of bed provided was very poor

Ambience

Reception staff

It was a great experience. The breakfast was extravagant and the room was lovely.

There wasn't much to not like, but the service was a bit slow and getting to the hotel was troublesome because we couldn't get hold of the hotel's phone number.