Breakfast was a little hectic with young children trying to help themselves I thought the idea of times was to even out the footfall

I would like to see the dinner menu offer 2 or 3 specials when your there for 3/4 nights the menu looks difficult to find things you like

Great location and design of the hotel , free car park , quick check in

Restaurant service

Location was great - easy walk into town/castle and great for exploring Anglesey too. Staff were lovely. Public areas were really nice and food was good.

It is in need of some tlc in some areas but I understand how expensive it is to upkeep. Towel warmer in our room needs replacing - or at the least cleaning properly- as the only form of heating for the large bathroom I had to trace the wires back into the bedroom to find the control panel to turn it on. Very cheap loo roll! The cups in our room were dirty on arrival and the coffee hadn’t been replaced….but the bed was clean and comfy. There was a glass and pastry left on a windowsill on the landing of the main staircase for 2 days until I mentioned it to the receptionist who immediately removed it…I get the impression that the cleaning staff are probably overstretched and have lost some pride in the place they work in. BUT…I would return there, nothing really bad, the important bits were done.

Really helpful and friendly staff Lovely spa and pool Good quality food Comfy beds Clean rooms

Room was hot and door to adjoining room banged a lot

The pool leisure facilities were really nice, the staff were friendly and very accommodating and the evening food menu was very nice both in the bar and the restaurant. The bar staff were all really nice and drinks were reasonably priced. The bed was actually really comfortable.

The breakfast was lacking in comparison to the evening menu, the rooms really need refurbishing and appliances should be checked before someone stays, no views to speak of.

Excellent location and very easy to walk to town and other attractions. Rooms were large with comfortable beds. The breakfast was good with plenty of choice

Nothing.

Amazing staff, all so helpful, efficient and accomodating. Lovely food in the restaurant. Great pool and spa facilities. Very comfy beds. Lovely warm room even during the snow and ice.

Location and parking,always clean,bathrooms a little bit small and no bath.

As above

The location is excellent with as it is a very short stroll to the beautiful city centre and the castle. The accommodation and food also is very good.

Nothing at all.

Location; good surroundings and good food

Gym was closed and this was not notified on website. They have only one deluxe room and there is nowhere to sit in room. Light switch for bathroom on the other side of the room.

Excellent location near the centre of Caernarfon. Very comfortable and clean room, very nice restaurant, bar and lounge areas in the hotel. Excellent quality dinner in the bar in the evening. Friendly and helpful staff. Good parking.

Breakfast was nice but not outstanding.

Room Pool

Nothing

Breakfast was lovely- location was great for us as we wanted somewhere close to Snowdonia for a hike up Snowdon, also close to the Bypass so we could visit other local places- Caernarfon itself was a pretty village, unfortunately quite a lot of the shops were closed, and a lot of pubs and restaurants in the village opened on limited days- which was a little surprising for the height of the summer holidays! The hotel staff were lovely, friendly and accommodating ! Bar and restaurant food was also nice😁

Dog friendly

Extra £25 for your dog, Plus they don’t let dogs in the bar or restaurant so set you a table in the lounges for dinner and breakfast which was fine. The other thing if your dog barks to much they charge £50 extra! Are didn’t so fine just after saying dog friendly it’s a bit much.

Clean

Wifi didnt work in the room

Clean, partly modern, good pool, nice family room

Room decor was a little dated (room 123).

The room was basic and a bit dated but was clean and comfortable and served our needs perfectly. The food was great, we had breakfast every day and were very pleased with the service and selection. We also ate in the bar and restaurant and the food was lovely. The leisure facilities were a real bonus. We really enjoyed the pool and steam room. The staff were very helpful and always polite.

Couldn't fault anything. Value for money, would definitely use again.

Everything and the food was delicious and the staff were excellent. As a family we cannot wait to return. Thank you

Nothing

Too expensive because it isn't including the breakfast. It was included breakfast when we stayed last time. The swimming pool time for kids should be more longer will be better.

The staff were very accommodating, i added an extra friend to our triple room and they provided extra bedding for them. We spoke to an Asian lady (I mean no offence by this, I didn't take a name) at reception who gave us some local knowledge and recommendations for our next hike.

I spent two days on a writer's retreat, so spent a lot of time inside the hotel. My room was very comfortable and had everything I needed. The staff were friendly, polite and very helpful. All of the rooms (bar, lounge etc) were clean and well appointed. Any request I had was accomodated with a smile. The hotel has it's history documented in frames on one of the walls, which is really interesting. Outside the hotel; there are shops very close by, and the town is a 5 minute walk away - including the magnificent castle!

I have no complaints!

pool and gym facilities included - as was car parking

No air con in room

The staff, accommodation and facilities were outstanding. Everywhere was immaculate, and the pool and spa was a lovely space to unwind after a busy day.

I was somewhat disappointed with the select for breakfast. The quality was good, but the choice of selection was rather poor when you look at the quality of service the rest of the hotel provides.

Location was spot on to the town and near railway station and the castle and also was easy to find as driving around North Wales.

Nothing.

The room was spacious and clean. The staff were mostly polite and helpful. The bed was comfortable.

My bedroom door would not lock and whilst someone came to look at it, it was not repaired, rather reported - this made me feel somewhat vulnerable. The secondary glazing on one of the windows was dangerous - it did not stay up instead slammed down - I reported this and a block of wood was brought to my room to hold it open! It was not possible to turn the bedroom light on/off from the bedroom - you needed to go to the 'hallway' to do this. The internet connection did not work - I tried it in various locations in the hotel. The breakfast options were limited and the cooked breakfast buffet was cold/lukewarm, even at 7am - I selected beans, mushrooms, eggs, bacon - all very unpleasant. The hotel is trying to be something it is not which is a shame as it has great potential and an interesting history.

Good location near castle. Having looked round the town it was probably the only decent place to stay.

The bathroom was not good. Fixed shower screen which made getting in and out difficult as nongrab rails. No shower mat so floor became slippery and dangerous.

Arrival was very late but no problem with entry and check in. Facilities were great. Staff were more than helpful and no issues.

Breakfast could have been improved, Sausages were not particularly good (our opinion) Too much apple in the fruit salad. Bacon was tough on one of the 3 days.