every thing perfect

Good location and spacious property. Nice laundry machine.

The room close to the door had bad moldy smell of from the cooling system and the toilet was not clean. Neighbors put on loud music during the day

Strategic location especially near komtar bus station. Easy to find foods. Great services. Great for families

Nothing. Everything is perfect

the space, clean, location and friendly staff.

nothing

Great location within walking distance to various attractions. Modern facilities. Bonus of a washing machine when travelling with an infant. Powerful air conditioning throughout the spacious apartment.

Superb location. Hot shower and great air-conditioning. Big space, clean plus helpful and friendly staffs.

A little noisy as the rooms are near to the main road.

the location, the big spacious suite . the kitchen facilities, with washing machine and dryer.

difficulty in finding the hotel as there was no hotel lobby. no parking lots. steps to go up the the suite .especially carrying big luggage is a challenge.

Spacious and clean, nearby to hot-spot areas and good customer service.

However its hassle for parking and the entrance with staircase without safety close not safe for kids, need to constantly watch.

Excellent city location. Saw the Chingay Parade right outside our window. The facility is very spacious with natural light coming in at the middle.

Long flight of steps with no lift makes it difficult for an elderly customer. No places for guest to park. Traffic outside the hotel is heavy so pick-ups and drop-offs are very difficult.

Everything! Despite the stairs, I actually really like that I can walk straight down to street level. And surprisingly my toddlers were naturally wary of the stairs and kept a big berth from it. Location is great and near eateries.

Nothing much, except it'll probably be more environmentally friendly to use liquid hand soap instead of bar soap.

We had to phoned the appart as we were stuck in the traffic coming from KL, we had an eight hour journey, with a transit and lunch at Ipoh. They send someone to welcome us and have the check-in procedures, this guy was really professional, his name is Firman, he comes from Penang. He has a good follow up during our stay and was always eager to help, really appreciate his devotion to his work. Once we had climbed the stairs, we were quite impressed by the apartment. It was so clean and well maintained, the aircon working perfectly. The apart was ready when we arrived , did not have to wait. A spacious living room, with a table and chairs for all of our six members. Sofas and a nice TV set, with Netflix..... we could watch music video on Youtube. The kitchen has all the required necessities, a large refrigerator, washing machine with dryer which surprised us by its quality. Facilities for cooking available.. The rooms were also very clean, with large beds and clean linen. The bathrooms were also clean and really well designed. The Location is ok, quite near to various attractions, but it was sad to note that the shopping malls have been hit by the COVID, there was many shops closed and the maintenance also has suffered. Apart for 1st Avenue, the other malls were quite deceptive. Another plus side of the location is the presence of a covenience shop, offering quite a large variety of goods, even alcohol products, just 10 (ten) mts from the apart and below (at ground floor level) you have to eat at the Shusis hotel and the different Mamak ( selling local foods, so delicious). There are so many places for foods at any time of the day and I felt secured for my family. The best place for shopping is by far at Gurney, yes it is at a higher level, even for the night markets. Concerning transport I must say that it is so easy to use Grab. Bus also is ok. Overall the apart ( 3 bedrooms ) was a very good choice for my first visit in Penang. I look forward for my next visit.

The apart itself is very good, but there is a need to improve its look from outside, mainly at ground level some work is needed to give a better look to the entrance of the different apartments. I would also suggest that the management have a look at the floor, near the sink in the kitchen, which is a bit damaged. Its not so serious , but it must be repaired before it worsen. Some more lights at the entrance of the apart would also be welcomed. But overall, I maintain this is a very good apartment for a large family. .

Excellent location, complete amenities basically you only need to bring your luggage

Floors need to be sweep and mopped on daily basis otherwise it will get sticky. Pls provide rice cooker next time

The location of the hotel was centrally located. Staff were friendly and the apartment was very spacious and clean.

Location, helpful staff, great TV programmes

The stairs - imagine 4 senior ladies going up and down the stairs with their suitcases! Thankfully the hotel staff helped with the bags upon our check-in and checkout.

nice place. suddenly tried out and ended as a convenient place.

spacious and convenient to get around Georgetown. Good for group travellers

Nothing

spacious and affordable

near to the main road so somewhat noisy

Staff that settle our situation in a very high EQ way, that's a very good thing to point out

Arh... Reception counter is a pain in ass for this trip. Need to look for a solution for this.