Everything! Heated floors, the fireplace, the forest through all the huge windows. Lots of space, the staff were great, transfers and shuttles were super helpful. We loved it

Nothing!

The villa itself is amazing and living and dining v spacious. The house is designed beautifully. Photos does not do it justice.

The lack of concierge and no one to greet and explain the function in the villa was a big disappointment and created many practical problems during our stay. eg. Hot water control of MBR bedroom is outside in another bathroom. During shower in MBR, twice water became icy cold because hot water supply was turned off by mistake. Driveway was not prepared well when we checked in and trapped car on driveway for 8 hours. All these problems were not responded well by the management.

Great location right by happone lift, excellent service with the Hakuba Company concierge helping on reservations, ect.

Beds could have been softer, but is normal for Japan.