the apartment was nice, in a nice location

crown gardens demand a £300 deposit to stay here and give a 14 day time frame to return the deposit. they have not returned the deposit within this time frame, and keep fobbing us off. we left the flat in an immaculate condition, and they have not communicated to us anything about returning the deposit. I fear that we have been scammed. also we booked the apartment for 4 people (as it advertises a sofa bed). they did not have the apartment ready for 4 people, and we had to wait around for the housekeepers to return with more towels and bedding. there were also crumbs imbedded in the sofa bed when we unfolded it, the toilet flush was broken, and the carpet in the hallway was dirty and stained, and one of the towels provided to us was torn apart…