La comida

Que se terminara el buffet libre y no se repusiera todo lo que faltaba

Le cadre est magnifique

Tout le personnel ne parle pas forcément bien le Français et le restaurant est un peu cher !

Comodidad, tranquilidad y el servicio

Por alguna razón en la habitación la TV estaba programada para encenderse a las 4 de la mañana y el botón de la ducha de arriba no iba.

Food was very very good, with generous portions. No problem with the food or the staff

Spa closed. Only found out after booking, so could not cancel reservation without forfeit of 90% of fees. Could use one 10 miles away!! In-room jacuzzi bath did not work No air-conditioning system but room temperature controls on wall. Apparently it is only for heat in winter! Water from shower leaked into toilet, but shower was supposed to be sealed. Bed frame is dangerous to toes/ feet. Mattress is smaller than bed frame, which people use as a guide to navigation. Hurt toes will soon show you your depth perception is wrong!

The room was comfortable and warm, the food and staff were very good, and enjoyed the spa area every day.

Nothing.

Grau Roig Andorra Boutique Hotel & Spa is an exceptional mountain retreat that offers a peaceful and indulgent escape. The decor of the hotel is characterized by its modern and stylish design, which creates a warm and welcoming ambiance that harmonizes perfectly with the breathtaking mountain views seen from the room. The outstanding dining experience showcases fresh, seasonal ingredients and local specialties. With attentive staff and a focus on high-quality service, this hotel is a fantastic destination for those seeking a luxurious and relaxing stay in the heart of the Pyrenees.

location

staff, service hierarchic, arrogant and slow. very noise with the snow cleaners during the very early morning.

really enjoyed the quality of the hotel and the location. Very kind at reception and both gentlemen at the door were really kind.

the staff at dinner was very poor. lost wine from previous day, made us wait another night for an hour and then said they couldn't take our order as they took order from people from Spain and Andorra around us.