Excellent

Nothing

The location of the property. Scenic and picturesque views

Very stuffy room condensation on the ceiling the room smell like a wet dog. With me and my daughter being asthmatic I had to change room. Which was done very quickly but no one should have been placed in the at room.

Checkin delays ; could have had more staff during peak periods; long wait for room even after check in; check in clerk courteous, but checkout person not so much

Staff members poolside and rum puch

Our recent stay at the Hilton Jamaica, booked last minute through Booking.com, was an experience fraught with disappointment and frustration. We ended up paying significantly more than what was advertised, and upon arrival, were hit with unexpected additional charges. Traveling with four children (ages 16, 14, 10, and 7), this added stress was the last thing we needed, especially after a prior hotel booking fell through, forcing us to arrive at the Hilton late in the evening. One of the most troubling aspects of this ordeal was the inaccuracy of Booking.com. The site did not provide an accurate feature to calculate the correct price for our family unit, leading to further confusion and additional costs upon arrival. This inaccuracy made the situation even more frustrating, as we were not properly informed of the total cost beforehand. Despite the challenges of traveling with minors, we were not given the consideration or treatment that one would expect. We had to battle with staff, managers, and senior management to address basic issues, and our family was inconveniently split up into rooms on separate floors, on opposite sides of the hotel. The rooms themselves were noisy and failed to meet the standards expected from a Hilton property. Having stayed at this Hilton nine years ago for a wedding, I was shocked by how much the quality had declined. The hotel feels dated, and there seems to be a lack of care and commitment to maintaining the Hilton brand. While the staff did their best, they were clearly overwhelmed and lacked the necessary resources to provide a satisfactory experience. Our children, who remained resilient throughout the trip, were particularly disappointed, and they’ve already expressed that they wouldn’t want to return. As a seasoned traveler in my early fifties, this experience has left me with no confidence in either Hilton or Booking.com. What was once a reliable and enjoyable destination has unfortunately become a plac

The food was excellent!

Room was a little dated

We thoroughly enjoyed relaxing in the beach areas and swimming in the pools. The lazy river / water park pool was too busy and noisy during the day but we enjoyed swimming there in the evenings. Having easy access to drinks and food throughout the property was fabulous, particularly Mangoes, the Seaside Grill and the Coffee Shop. Our room was on the quiet side of the property, which we requested and had a beautiful golf course and ocean view - loved it! We had delicious food and excellent service at the Rum Factory as well!

Our room smelled mildewy every time we entered it, which was not ideal. Our sliding glass door to our balcony was damaged so that it took an amazing effort to open and close it each time. The front desk service was frustrating because there werent enough employees working most of the time. There were almost always long lines of folks waiting for help with various things. We had a debacle with room service on our last night in which they didn't bring our order for a long time, then only brought part of the order, and then brought the wrong thing. It was a mess! But - when we checked out the next morning, the front desk helped to resolve the problem, which we really appreciated!

Little expensive but it was really good. Same thing as it was 8yrs ago. Love it. Miss Daliha was the best in the buffet style dinning room. Food, staff , facility , and comfort was excellent.

A little too expensive but still good

Food choices were excellent - breakfast, lunch and dinner - something for everyone! No complaints about the size of the room, very spacious and regularly cleaned.

There was not a tea/coffee maker in my room.