the location , the ambiance of the hotel

the location and the price

The rooms are in serious need of remodeling. It is way past its prime

location is outstanding

incompetent staff, poorly trained lacking appropriate level of customer focus for the rates they charge. poor value

everything was great except see comments below.

the decor is very tired and shabby. it needs to be remodernised. Especially the bathrooms as the grouting becomes a health hazard as they’re never cleaned properly. and showers over baths are dangerous.

fantastic location , grand old hotel , staff were great and a fantastic hotel bar with excellent food . rooms are a bit small however . but overall a great stay

location

location is perfect 👍🏻

An historic building in the very middle of a part of Paris filled with the most amazing architechture, shops and brands. Add beautiful employees, always smiling, polite and professional, and you have a great recipe for a great stay in Paris.

The hotel feels dated, naturally. Then again its what you expect from such an old building. Sometimes finding your way could be a bit difficult. If I was the director I would make sure that every room has all the central information you need. Then again you can always trust the people in reception for anything inside and outside the hotel.

great location and comfortable rooms.

breakfast was mediocre and closed before the posted time of 11

location

the hotel it’s very old and it’s not clean

The location. The staff was very friendly.

The check in took too long. The wifi did not work well.. This was very frustrating.

the location and cozy atmosphere

all is good so far

good so far

location only

the awful smell of a wet rag, not clean at all even after serviced

Very polite stuff! Nice dinner and room service.. Comfortable beed and pillows.. good quality of linens in general and the softest towels ever.. didn't have the opportunity to try the marvellous bathrobes due to much stress cause of attending exhibitions . next time🤗 Breakfast.. haven't had any chance to enjoy because of the programme too hectic and although this had been one of the topics for my booking at Westin's next time 🙏 Nice lightening everywhere .. atmospheric and correct..! Body cream was excellent .. 👌 I have taken a pair of sleepers with Westin logo as souvenir😉

The cappuccino.. but room service has tried to improve as this was possible. Machines need to be totally changed to professional machines for an excellent coffee and coffee machines for Nespresso & milk foaming inside each room would be ideally interesting.

Nothing at all, I had 5 nights reservation but I checked out after 1 night

Check in took more than 1 hour Receptionist didn't treat me well Duty manager came later and no efforts to solve my room category issues Hotel has very old furniture Rooms/bathrooms are not maintained Bad smells as you enter the lobby (sewage smell!) Check out staff was not better than check in Price is very high compared to hotel conditions and nearby hotels Bed and pillows are not comfortable