The break fast was.very good xx

It was all good

The Room was of a decent size to accommodate Family and dog. It was clean and well presented. The staff at reception was particularly helpful when granting me storing my high value bicycle in the room (against a guarantee deposit of course), ensuring I was in the best conditions possible for my race next day. Staff was welcoming and helpful and overall hotel presented very well for the price point. Location wise, the hotel is right outside Tesco, which is very convenient, as well as a few yards away from the A34 making it easy to travel from/to.

The car park is not great. Abingdon not being a main city, most guests would travel by car. it was a surprise to learn -after booking- that the customer car park would be chargeable at an extra £10 per night. It is not common practice (car park is usually free of charge for guests at most competitors) and £10/night is very expensive. I would not make the comment if the charge was limited to £5, particularly as this carpark is so small that finding a spot could be a struggle. As such, I may not consider this option for any future stay of 2+ nights as it only adds up. Then the breakfast offering could also be reviewed. It is fairly limited, in particular for guests who are after a more continental breakfast. The english breakfast is decent and should be sufficient for most.

Location

I received a £100 parking fine for parking in the hotel car park , even though they charged me £10 for parking , the receptionist didn’t tell me that I needed to enter my number plate into a separate system

Hotel was very fancy and clean, everything you would expect from a Hilton. They stocked Hawstone Lager and Cider from the local farm shop which was very nice and the bar staff were exceptionally good letting me taste everything before buying. I was looked after very well at dinner even with the dog.

The amount of money I paid was not worth it for the room I got and the morning breakfast service. £230 for the room + £20 for the dog + £10 for parking. The room was mediocre. I stayed at the Holiday Inn express the night before and that was the same if not better than the Hilton. They don't allow you to select you have a pet on Booking.com so when you inform them that you have a pet, they pretty much downgrade your room and stick you in the "pet friendly" rooms on the ground floor. When I came out for breakfast, I asked for a takeaway box as I don't like to eat first thing in the morning but eat on the go. When I asked for the box, it was like I had asked them to commit a crime. No Box. When I went to reception to ask for a refund of the breakfast (The Mercure had refunded me just a few days prior and I booked through booking.com) they told me I wasn't allowed a refund as I wasn't an honours member or hadn't booked directly through Hilton. I got told to put my fried breakfast in a paper bag as that was all I was getting. Not even an ounce of customer service to try and help me out considering I had just payed £260 for 1 night.

Free clothes washing facilities were a very pleasant surprise. The gym was good. Free proper coffee from the machine downstairs. Excellent staff. Very nice downstairs area with big screen for the footy.

Room was quite warm and stuffy. Lifesize cut out of Jeremy Clarkson in the reception area put me off my dinner somewhat.

Awesome reception and clean hotel.

I was upgraded to a lovely which was a nice surprise. Room was very comfortable and clean. Breakfast was also nice

Unfortunately it rained while I was there, and due to the wind and the design on the building, heavy rain drops kept dropping onto my room's metal windowsill which woke me up.

Very comfortable and well-appointed room - with the bonus of a fridge!! Definitely a cut above its rivals.