Excellent location Food in the restaurant was excellent Restaurant staff excellent

Quite a lot!! Crazy payment system, a luxury hotel that pre- auth, also charges a £200 deposit, and, like in some European cities, this hotel charges a daily "service charge" of about £18 per night. Not only do they pre auth, but they then charge you all over again when you leave and over 10 days later, pre auth still there. The hotel is blaming my bank....yes, of course... eh, no, you placed the pre auth, so you need to release it. Spoke with the manager, who just kept repeating himself and wasn't very helpful. I've never experienced such service at this price point. As a genius level 3 member, I travel a lot but have never taken the time to actually write a review, but these guys are amateur. The receptionist I dealt with was less than professional and found everything I said very funny. Extremely patronising. The rooms are tiny, I stayed in a courtyard room, which was about £400 a night for a tiny room with an enclosed court yard with no natural light bathroom and was very small. As a solo traveller, there was barely enough room for me, and my stuff never mind 2 people. Yoi can also hear every sound from upstairs and outside. Big gaps under the doors. The location is fantastic but far better available for your money. I'd never stay here again. The sad thing is it was recommended to me last year, and i said I'd give it a try. I usually stay 5 mins away in a proper hotel. This is more like a B&B it's tiny about 40 rooms and a 1 person lift.It's also quite tired and needs updating in many places. Overall, the staff were average and not very attentive actually the bed was very good I'll give it that and the location is fab bit honestly where I usually stay is a 5 star down the road and costs approximately the same money for a room twice the size. Bizarrely on a Friday night, me and a colleague were the only 2 people in the restaurant and the bar the sane. Lacks atmosphere, more akin to a funeral home type vibe....

posizione ottima, tube vicinissima (baker street), ottima per andare a piedi ad oxford street e poi per girare tutto il centro, colazione di ottima qualità (una segnalazione per la gentilezza ai ragazzi italiani dello staff), quartiere tranquillo ma con locali dove poter mangiare nelle vicinanze

Fabulous room, lovely ambiance in the hotel. Always very clean and well presented. The staff are very helpful and very curteous. This is a great place to stay in a wonderful area.

Couldn´t be any better.

Lovely property and lovely location

Na

Excellent hotel near everything with and exceptional staff

Nothing.

Good location. Friendly reception

Rooms r small & breakfast not the best. The price could drop a bit.

Loved the excellent location. A wonderful birthday celebration with cake and bunting in our room. Thank you so much!

Room size was a little small

Breakfast was served rather than self-service buffet which was a nice change

There was a slight smell of cigars in the foyer in the early afternoon