location is perfect, facility nice. It was easy to use tube

Bathroom looks outdated,

I stayed at the hotel in the mid of March 2024. The room was really nice, I have been updated before I even asked for it. The area is calm and I could join many tourists attractions very easily. The tourist bus stop is right at the corner. The breakfast is served thru 11:00 am, you can order what you want for breakfast. I enjoyed the mango juice. The restaurant also serves great food and I like the Ginger tea. The room is cleaned up every day. The service makes many rounds during the day through the rooms to make sure everything is fine, empty the garbage bin, air the room, close the curtains. The water pression is good, the heating and the AC work perfectly. The Shambhala bathroom amenities have a very strong smell. I had some issues with my computer, 1 IT-employee came to my room and had it fixed. Once again many times for helping me out.

There is no buffet for the breakfast which I didn't like. I didn't have any interactions with other guests as they were all very busy or concentrated on themselves. Although I paid the service fees while booking the room, the daily service fees were added to my last invoice. I had all of them remove and gave the tips I wanted to.

Location was perfect for what we needed for this trip. All the staff, without exception, were excellent. Really comfortable bed and the pillows were brilliant. Room was spacious and comfortable. The bar area was very nice and the food was splendid

Couldn’t fault anything.

Very good

Very good

Excellent location, friendly staff, comfortable bed. Breakfast was very nice. Lots to do in the area.

I loved my room on the 5th floor. Beautiful natural light & high ceilings. The quietness of the room and neighborhood was much appreciated. The staff was very accommodating upon arrival & departure.

If any improvement is possible, the bathroom needs a makeup/vanity specific mirror and better/more controlled lighting. Also maybe an outlet for the hairdryer. I used the one in the bedroom. Breakfast staff was excellent the first day and mostly absent the second day.

Everything was thought of for a comfortable and welcoming stay. The welcome drinks and cakes were a nice touch. As was the friendly and personable service. The quietness of the room was lovely, even right next to the lift. Breakfast was superb. The location was fabulous.

The only thing that left a bit of a bad taste for us was the hidden extra service charge that was put on our bill at the end. For a place that felt so client focused when we were there, we were left wondering whether this was overridden by personal gain.

From the moment we walked in, felt completely looked after, lots of little touches, that were not expected, like a welcome drink and complimentary nibbles in the bar in the evening before we headed off to our event. Nothing was a problem, all the staff were so nice and welcoming and breakfast the next morning was very chilled and food was delicious. Have already recommended to friends.

Room design and spaciousness very good.

Could have also buffet breakfast -not just ala' carte.

Excellent staff, very attentive. Very good lunch and breakfast.

All good.

Very convenient location, excellent room, confortable bed and professional staff.

Breakfast could be improved.

its a calm oasis of comforttable accomodation ,

at breakfast, the waitrress struggled with taking our order and serving we chose a booking.com breakfast inclusive rate, but breakfast was additionally added to our bill

Die Lage ist ertklassig, der Service auch:

Da gab es nichts.

Only staff

Mr reservation with balcony, but they gave me with out balcony

Location Comfortable

1-The water in the bathroom was oily 2- some times the coffee cups were not clean 3-The smell of food was in the elevator and lobby 4-There was hidden unexpected service fee on checking out

The property is clean. Very fast room service. highly recommended! Will come again!

spacious room with lots of convenient counters. location access is a little complicated. breakfast's ingredients are of excellent quality.

room service stops at 11:00 pm.

Chose this hotel for location and room service .Nothing available after 11pm.Not even a biscuit. Arrived back after theatre and expected a sandwich but nothing available Kitchen closes at 11.If you advertise room service at this standard of hotel then you would expect something to be available.Not even snacks in the fridge . What if meds had to be taken in the night with food ?.I found it incongruous with the price and standard of hotel.This is not a service issue but a policy issue .Staff are charming not their fault .Not good enough for this price .

This hotel is incredible. We had a really wonderful time, and I highly recommend staying here. The room and all facilities were amazing, breakfast is really tasty.

Nothing I could think about.