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Dear Ladies and Gentlemen, We have now spent 4 nights in your accommodation Dolce Casa. Normally we are rarely people who complain about something afterwards. But in this case we would like to write a small complaint report. It is nice that you sent us the Wi-Fi code. However, there was no Wi-Fi available right from the start. The lighting in the windowless bathrooms can unfortunately hardly be called lighting, which made using the bathroom somewhat difficult. Setting the right water temperature in the shower was equally adventurous. However, if you wanted to make a cup of tea, you could have easily taken water from the cistern (windowless bathroom with a real door). This almost resulted in scalding. I probably don't need to mention that the sliding bathroom door is not only stiff, but cannot be closed from the inside (due to the lack of a handle) and actually cannot be closed at all, right? Since this house has a pool, but not all clothes are suitable for a dryer, a clothes horse would also have been desirable. The outdoor lighting on the terrace is defective - or we just didn't find the right switch. And the fact that there is a whole bunch of cables pointing out of the wall towards the sink in the shared bathroom is probably not entirely faultless either. Since we paid a not inconsiderable amount for this accommodation - and already well in advance - we did not want to leave these points and our "displeasure" unmentioned.

The house was fantastic- the pool was amazing! My kids loved it. Easy location for getting to Coo waterfall, Reinhardstein castle, etc. the bedroom set up was really nice. I bet the outdoor table would be great during nicer weather.

The communication from owner was non existent. I sent text and voicemail to the number listed here (someone mentioned the number is incorrect?) no reply. I did get a text from another number. The sauna was not working (we couldn't figure it out anyways...) Sent a message to the correct number and never heard back. I think it would be helpful to have a binder of info- how to work sauna, what to do with garbage, etc. Helpful for guests, but also helps them Take care of the property.

I paid 300 € for insurance and got no money. I called the host and there was no response