Room was very smelly, bathroom very terrible, could not sleep, issue raised with receptionist who suggested any solution after 12pm. However when asked for manager she reported to Mr Haddy who straight away took me to show room which was reasonable however bathroom was terrible with shower leaking, only one point to hang shirt and towel holder broken. Two engineers came but did not fix though they tried to fix shower but in vain. Due to first night terrible we were unable to sleep. My wife and son sit in the car and I tried to sleep but could not. At 6:00 am went to receptionist and report as there was leaking shower, smelly room and shower room, dust in room and shower room, I end up cleaning chairs as argument broke out between me on one side and all other 3 family members on one side blaming me for wrong hotel booking. However Mr Haddy helped but again the shower room of second room was in terrible condition which engineers agreed. Overall holidays ruined.

Swimming, sauna,steam room, jacuzzi.

Friendly and helpful staff, breakfast was lovely, evening meal menu looked very nice didn’t get chance to try had other plans Liked it that much have already booked again

Nothing really to say

Friendly helpful staff

Very old dated building. Cleaning isn’t a priority as dirty carpets etc. no heating in room. Can hear people on both sides. Doors hanging at night etc. room condition poor too although fresh bedding & towels. Security guards in a hotel. Lots people hanging around entrance smoking. Windows never had a clean since installed.

Love the hotel usually. Do like the staff there, most are accommodating and pleasant. Swimming pool is good a d gym (I think) but I don't use gym. Easy to get to and from places in and around Blackpool via tram/bus and prices aren't bad on public transport either. Price also not bad for hotel room. Would like to pay anymore though for there. My kids love it there as its so big to explore but alot is shut most of the time.

Didn't like area that was in. Wasn't too clean as found someone's pyjama shirts under one of our beds? Thr fact that most things shut early or are stocked up properly/out of date stuff like arcade and vending machines. Didn't like that the little cafe wasn't open this time either as I never make breakfast and its great in there normally but it was closed the whole time with no sign or warning beforehand. Says doing improvements but doesn't seem to be quick enough really. It such a shame. Lovely building. Could be amazing!

Swimming pool

Ripped and stained bedding. Dirt and dust. Dirty carpets and floors. Bad smell of damp. Leaking and out of use toilets, wet floor. Damp stains on ceiling and walls. Filthy window. Litter in corridors and outside. Cigarette ends near doorways. Scruffy doors and woodwork. Paper cups for hot drinks at breakfast. Plastic cups for orange juice at breakfast. Had to take antihistamines (3) for itching and use inhaler for wheezing that hasn't been needed for months.

We thoroughly enjoyed here and will definitely book again our room was clean,beds were very comfortable and bedding was lovely .we had evening meal 6 nights it was hot and tasty and lots of different dishes to choose from. Staff are absolutely amazing 👏

Absolute awful service.

Staff attitude and lack of professionalism.

It was clean and fresh.

Duvets needed changing, don’t fit covers properly. Parts of hotel still needs revamping. Needs bigger to.

The view to the beach was nice

The door didn't have a lock on it and the radiator was on full blast with a broken valve, not ideal on a hot BH weekend! Guy couldn't fix it so we asked for a refund and left.

The staff

Good price

Can hear every sound from people in rooms next to you and also opposite. Very thin walls. The hotel needs an update. Very annoying everyone has to wait until 330 to check in which means you are queuing for ages to check in.

not much

run down leisure facilities were not available

The staff very pleasant

Cobwebs in room dirty bathroom, water when turned on by other rooms very noisy kept you awake. Outside window on ledge dirty nappies been thrown out windows absolutely filthy

Friendliness

Outdated no towels basic. The parking fee is steep

Rooms were spacious, lots of storage space. Bathroom seemed newly updated. Beds were fairly comfy compared to previous reviews I'd read. Staff were helpful and friendly. Would stay here again.

Windows wide open on arrival and radiator in the bedroom didn't work.

Drunks kicking doors trying to access my room singing on the corridor phoned security who told them soon as he d gone they where at it again from 2 30am till 5 30 am they kept banging the wall where head board playing cards and shouting was a nightmare of a night

Staff was lovley helpful we always stay and use the pool here it's such a beautiful place my son loves it so that makes it great for me

How far fro. The town it is but I drive so it was any trouble 4 me

The entertainment was good

The mattress was very hard and uncomfortable, the window was jammed shut which we didn’t find out till we were going to bed so it was very very warm all night, no remote for the tv, we asked twice but still didn’t receive one.

Food

Everything but food

I do like the location. The hotel has good facilities but they need either updating or cleaning or fixing. It's unfortunately run down

It took 50 minutes to be served at reception to actually check in.. there were only 3 people in front of us but checking in seems to be a laborious task and people in the queue were fed u, which isn't a nice start to a holiday.

Not a lot. One guy on reception was very pleasant and helpful and the bar staff were also pleasant.

Miserable guy with long hair on reception. No service with a smile. People smoking outside entrance so front of hotel stinks of cigarette smoke. Very dated hotel, needs a refurbishment. Uncomfortable beds, rock hard pillows. Asked for pool cues so kids could play pool but they were locked in a room which they didn’t have access too?

Nothing

Room was double book so ender up in twin. The room was filthy. Hairs, mold and muck. Broken loo role holder, mirror brokem no toilet roll or complimentary toilets in a very dated bathroom. Politely complained at reception. They had no free romes untill I spoke to the manager. Second room a bit butter but not vytsd

Value for money

Could do with modernisation

It was very clean and good service. Very worth your stay. I was planning to stop over for another night but my cat got trapped had to come back the next day.

not very clean or maintained

The sea front location.

Place was very ran, some areas very bad mould! Room windows dont open fully, bathroom window did not open at. Room stuffy and hot. Doors banging all night. Bedding flat and worn out. Was a bit of a way from blackpool its self not really in walking distance. Wouldnt pay any more than £35.00 thats for sure.

All good,

All good

nothing place was like a homeless hostel

place is dirty covered in damp and our room wasnt even cleaned

Everything

I liked it all