My new fiancé and my family was in town for a surprise proposal conducted at the home. My experience was overall good but want to pass along things people should or may want to know. Big thing is beware cellular service is totally limited in this entire housing complex of Storey Lakes because of the newest of the homes and more than likely towers haven't been added to the area yet. So WIFI is extremely important to have. Our WIFI was not working in the home when we arrived and part of the proposal WIFI was needed so it was imperative that it got working before the proposal. We called Casiola (Management Company) and they sent someone out attempt to fix the WIFI twice but they couldn't fix it. The house was beautiful, clean, well supplied in the kitchen and well thought out as far as amenities. Please know if you have a large group going to the store to get more toiletries because they house is stocked minimally with those necessities as you would expect. The location of the community which was all vacation rentals was in the heart of Kissimmee and well placed to stores and restaurants. The community is gated and friendly gate access and good parking. Because everyone is on vacation in the community people are out and enjoying the pool and themselves at all times, but the noise level was acceptable and minimal and couldn't really be heard from inside the home. Back to the WIFI issue. So after explained to the management rep the necessity of the WIFI they went over and beyond to make my stay and proposal a success. They offered to move me to a different comparable home in the same neighbor 2 blocks away (30 sec drive) to resolve the internet problem because the cable company was needed to come out and could not in time for the proposal. We accepted and the second home was to the high standards of the first home so no complainants. Then about 1-1.5 hours before the proposal the entire area lost power for some unknown reason and comed was immediately on location to give us an ETA as they went door to door to let us know they were working on it. Now that was out of the control of the management and not a reflection of the property as it was outages across Kissimmee. With all that said, Casiola assigned a manager to our situations and she (Nicole) did an excellent job and went over and beyond our expectations to make the stay right and to fix things for us. I most definitely will stay here again, same homes same management company everything was great!

The house and the location was amazing! It was convenient to everything that we could ever want or need and it was spacious enough for kids and children. There were 28 of us, so imagine that (lol). We will be renting again for our next Orlando outing.

Great customer service

Property was great for big family and location was perfect

House was beautiful. However, we had a few problems that we reported, such as dirty sheets and pillow cases; ice maker on refrigerator did not wirk

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Pretty good for a large group. Everything was fine, cleaners just need to pay attention to the floors. Close to everything, target, Publix and etc. communication was great too. I recommend

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was beautiful and we had ample space to hang out, eat meals together, and enjoy the pool. The game room was a cool touch. We only wish we could stay longer. Dennis answered everything quickly and we had no issues during our stay.

Overall the vacation was a 3 of a 5. There was trash on the lawn. There was marks on. The walls had marks and appliances had broken doors. To speak with a manager it takes anywhere from two hours to 24 hours. When you talk with the agent they say agent will be out today but they did not come out.

Online rental was smooth, no issues. Excellent customer service!

The neighbor was TERRIBLE. The house was cleanish but it could have been better. Management was a mess.. We got there on Friday and the pool was suppose to be heated. We called 2 times on Friday and 5 times Saturday. They said they will send someone out immediately and gave us the address for the “corporate office.” We drove to said off on Sunday and it was the address of another rental property, in which the renter told us was infested with bugs and roaches. After further research, we found the right address and paid the office a visit. They refunded us our money for the heated pool. When we got back to the house, someone was there turning on the heat for the pool. Other than that, we had a great time hanging out with friends from around the US.

Rating Details:The property manager was very unhelpful.The vacation rental was clean.I was very unhappy with the location.I was satisfied with the condition of the vacation rental.Overall, I do not recommend this vacation rental.Reviewer Comments:The house is beautiful and that’s about as many nice things I can say. The neighborhood where the house is located is sketchy to say the least. Everyone has loud parties every night and they are all drinking 40s in their driveways. Our family and friends did not feel safe there. Also, once we checked out I realized that I had left a couple items in the cabinet in the master bathroom. I contacted the management company and within 5 minutes they responded that they didn’t find the items. They didn’t even check with their cleaning company at all. They just dismissed me. The company advertises that they pride themselves on customer service but they allow for their cleaning staff to steal renters items without any questions asked. I would stay far far away from this rental as well as this company. They are absolutely terrible and their customer service is the worst we have ever come across.

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house is beautiful and that’s about as many nice things I can say. The neighborhood where the house is located is sketchy to say the least. Everyone has loud parties every night and they are all drinking 40s in their driveways. Our family and friends did not feel safe there. Also, once we checked out I realized that I had left a couple items in the cabinet in the master bathroom. I contacted the management company and within 5 minutes they responded that they didn’t find the items. They didn’t even check with their cleaning company at all. They just dismissed me. The company advertises that they pride themselves on customer service but they allow for their cleaning staff to steal renters items without any questions asked. I would stay far far away from this rental as well as this company. They are absolutely terrible and their customer service is the worst we have ever come across.

Great

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice, large home close to Disney.

Rating Details:The property manager was very helpful.The vacation rental was very clean.I was very happy with the location.I was more than satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:Nice, large home close to Disney.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Property was as soon in the pictures online.

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:Property was as soon in the pictures online.