とても閑静な場所で落ち着いたスタッフの方達が対応してくれた。 駐車場に着いた時からチェックアウトまでスタッフ皆さんが連携してスムーズに対応してくれた。 みなさん笑顔で心地の良い対応をしてくれた。

ほとんど完璧でしたが、ルームサービスで食事を頼む際に「本日のピッツァ」や「本日のパスタ」は注文の際に内容を教えて頂けるとありがたいです。 メニューに写真が載っていないので、その方が親切かなと思いました。

Very good

Layout of bedroom is so funny. Our room is so many different doors we need to manage. We stayed at the beginning of July. It was so hot. The air-conditioning in the sleeping room. It wasn’t cold enough. The blanket is so thick and also not natural material. I and my husband had bad sleeping.

Big room, good amenities, relatively good value for the price in Japan

Location inconvenient requiring shuttle/taxi transfer

We had a fabulous experience. My two daughters 6, 4 loved the complimentary camp fire with marshmellows and hot cocoa. We enjoyed the attached private bath as well. Staff was exceptional. You get what you pay for!

1. Service - Exceptional service with attention to detail. The staff are very polite. They also drove us down to the nearby eateries outside the hotel. What exceeds expectations is that they call me at 6pm to check what I am having for dinner and great service at the point part of the stay. 2. Facilities - Love the view, the Forest trail and the fireside Marshmellow bbq in the evening. 3. Food - Great food. Tried the Pasta of the day and Shinshu Beef. We usually have Kobe beef and the texture and the taste of the Shinshu Beef is excellent. Bread was excellent as well. Sangria is my favorite 4. Room - very clean. Hot tub is large with water from Ueno. Amenities like coffee, tea, juices are sufficient and good quality. 5. Location - great view and fresh air. Note that the hotel is far from Karuizawa. We book this hotel with that in mind, so we had spend 3 days in Karuizawa before arriving. Mainly stayed in the hotel area for our stay. Overall love this hotel. Exceeded expectations

Given that the hotel is far from Karuizawa. I suggest the hotel to have more activities to help enrich the guest experience

breakfast and hotel

dinner

The little things the hotel staff care about, the arrangement, the attention to details.

Location is a bit far from train station. It would be a lot better to have shuttle service (on request) to Karuizawa station.

Excellent food