nice stay

The room was clean and comfortable. The hotel location is good. The staff was helpful and friendly. Response to request was prompt. The only bad thing is the wardrobe led light came off is quite dangerous, incase we accidentally touched it. We have feedback to the counter and their GM. * i tried to add photo but was unsuccessful. *

Nothing to complain. Fast check in/out. Helpful and polite front desk staff. Very convenient location. Train station just in front of hotel. Popular malls and food street within walking distance. Room & beddings all very clean. Hotel may be a little dated but well maintained.

The staff was very helpful and the room was very spacious and clean. We've enjoyed our last days KL before flying back home and had a good night sleep.

Really enjoyed our stay with Melia. We booked the Level room, there were benefits to enjoy the lounge, with early check in and late check out. Really comfortable room for our stay. Very convenient location easily accessible to malls and shops. Staff was super friendly and helpful.

No blow dryer in the room, no sandals in the room, washroom sink drain very very slow, otherwise overall a good hotel, good location walkable to bukit bintang, good value.

Nice, friendly staff

Great place with shopping centres nearby

But outdated but generally all good

comfortable bed. aircon a bit noisy but worked well as a white noise machine. shower was spacious and comfortable. good water pressure. towel was large. in-room safe was useful. adequate hangers for clothes. very accessible by monorel but always traffic jam right in front of the hotel. gigantic mall Berjaya Times Square is just an overhead bridge away, and new mall Lalaport is another bridge away. more food and shopping options behind the hotel.

Aircon is not cold enough… requested for body lotion but was informed out of stock.

Although location is good but congested traffic around property.

Good location near Bukit Bintang shopping and food areas.

Hotel was very nice . Staff was excellent. Only issue was elevators didnt seem to be working well and pool deck had piecies of thw coating peeling off and in the pool.

It was bad staff is unfriendly

Friendly staff.

Great all round. Best for kL stay.

It was a good stay.

nice gym and amazing breakfast. but the mattress in not great

Amazing service rendered by Ms. Delisa and Mr. Rozi from reception, Ms. Izzati and Ms. Azlina from Melia kitchen and Mr. Alias from Facilities thank you for your kind assistance and friendlyness. Love this hotel coz of location, spacious and clean room and spreads choice for breakfast. Compliments to the chefs and service crew at Melia kitchen.

Recommended by friends and family. Super accessible hotel, walkable to many malls and restaurants. Friendly and helpful staff. Great view of Berjaya Times Square from the window. Room service food was delicious. Had the lamb and watermelon juice. Only small downside was there wasn't a bathtub in the room. Which was quite surprising for my wife and I. Not sure if they do have rooms with bath tubs. Will come back soon and request.

We chose this place as it near our depart bus location. Breakfast was hearty and good. Room was comfortable though a little smaller than expectation. Overall was a good stay.

It's very close to Jalan Alor, shopping malls and the staff were really friendly and helpful. Breakfast had a good selection and had quite a different menu during those three days that we stayed.

First time staying at Melia Kuala Lumpur. Service staff seems to be nice at the same time seem disengaged with the visitor. We can feel them talking to us but seem robotic. Room was spacious and clean. The TV is really too small for the room really cannot see but then there will be those who say you are on holiday not to watch TV. Try to do so when it is pouring outside with local tropical storm and of course if you use iPad or laptop. If can use the wired network use that as it is faster speed and they have network cable in drawer. Met the GM Mr Alba in the lift on the way down to breakfast he seem to nice and doing his rounds to meet the clients staying there seem nice and much more engaging than the front desk. Toilet paper for those who use it instead of the bidet is super thin. Water pressure in shower room is almost non existent too low so need longer to shower. Corridor and room lights are not very bright.?Location is great many places within walking distance. Breakfast is decent with local Nasi Lemak and international option but not much. Try to come after 8.45am before that is like a market not easy to get seat. During this stay had blackout due to the hotel doing some electrical in the night of 7 November the front desk said 20 minutes lasted more than that so decided to sleep. On 8 November afternoon there was another few outages before it became stable. The problem with this there was no notification to the guest.

Room is sizeable

My stay at the hotel was good and the location is walkable to quite a few shopping malls and food options. My only complaint and I would rate it as a heavy one since it relates to privacy issues. At check-in, I expressed that I did not want my passport photocopied for privacy and security reasons. I begrudgingly allowed them to photocopy my driver's license just to be able to check in. On checkout, the staff including manager were insistent on photocopying my passport, even though they said to only need the passport number. Otherwise, they did not want to check me out for a fully paid stay. This is not an acceptable practice for many reasons. I was assured that the photocopy would be destroyed, but I highly doubt of that being done in a manner that I would find acceptable. To the hotel management: Upon arrival in the country, the government authorities have verified my identity and passport in a secure manner. You should not need to photocopy it for whatever reason.

The hotel is just next to the monorail station which is very convenient to get to the airport and other areas and also walkable to many shopping malls. The room is also very clean and spacious, the bed is comfortable and the buffet breakfast in the hotel is good & has great variety. Will stay there if I do go KL again!

Excellent location. Very clean room.

Nice hotel and Excellent service

Reasonable price 👍👍

It was so close to the train station and food places

Very helpful staff and willing to help. Always greeted by staff. AC was playing up even though maintainer checked it 2 twice.