Desk staff excellent, room clean and comfortable, breakfast was just adequate.

We appreciated the early check in and late check out, as well as the shuttles to the airport and Cape Liberty. We enjoyed the welcoming and comfortable environment of the lobby area. We found the hotel computers to be lacking and the WiFi to be weak. We stayed twice, a week apart 🙂

Overall this was a great hotel for our one-night stay before departing out of EWR. However the shuttle service was very unreliable after retuning our rental car, so we chose to take an Uber to the airport the next day. This was not a deal-breaker for us, and we will definitely stay here again, but one should be prepared to use alternate transportation to/from EWR if timeliness is important.

We like staying at this hotel but they describe themselves as an airport hotel, why did we have so much difficulty checking in after an early flight?!?! Front desk gentleman couldn’t care less initially but after much discussion, they had rooms available and finally accommodated. Not good enough. Otherwise hotel is very good, and it’s our second time staying and would consider it again

The hotel was nice, great location, right across the street from the mall. We got there a few hours before check in and the desk clerk asked for a tip to give us a room early. I thought that was odd, but I had never been to New Jersey before, I thought things may be done different up there. I don't remember his name, but Hampton Inn should know that they have a scammer working for them.

Housekeeping service is very poor, air condition is in poor condition

The front desk person (Juan) was the worst. First didn’t say hi. I had to ask for the room number to which he said it is in the envelope. I then asked the location of the elevators. And then had to ask for the WiFi code. And then ask about parking. At no time did he provide any customer service. I used to work as a hotel front desk personnel in college, so I am familiar with the job requirements. He was the worst.

Lovely modern room... Very clean..

Staff were really rude and unhelpful, charging me twice for a room

Hotel is very convenient for Newark airport, it runs a shuttle service to and from every half hour for free. The hotel is literally across the road from Jersey Gardens shopping mall which is also so handy. The hotel itself was clean and comfortable. The room was big and had everything you need There was free tea/coffee in the lobby. Breakfast was basic enough, scrambled eggs, breads, yoghurt, waffles etc but did the job. The reception stored bags until we were ready to go to the airport. Good stay

Except for the not so great of front desk communication skill, all others are good, especially housekeeping and airport shuttle.

Don’t count on the shuttle every 30 min. It’s more like every 45. Had to take a cab. Breakfast was garbage. Shower was warm not hot. Water did not drain, showered in ankle deep water. The toilet paper roll was already half empty, yuck, but they did fold a triangle on the first sheet, wohoo. Stay somewhere else

Excellent place to stay when you need to be close to the airport. Buffet breakfast was decent.

Left standing for several minutes while receptionist chatted on the phone. Receptionists were unfriendly and curt.

Close to restaurant and shopping

I enjoyed my stay friendly staff! Only complaint is the bar is not open on Mondays 😂

Excellent

Just choose a different hotel… The shuttle from the airport took 1 hour to arrive even though we were told it arrived every 30 minutes. We watched the same shuttles arrive from other hotels 3 to 4 times before ours arrived. If you want to get in touch with the hotel you’d be better off sending a carrier pigeon as it took me 5 calls, waiting on hold to be hung up on and 4 hours. The room was fine other than the wall paper peeling off from water damage , the ceiling had water damage and looked like it could collapse, the hallways had a fan blowing to soak up all the water damage, and on top of that we had to pay for an Uber to get to the airport because again the shuttle was late and took 50 minutes to arrive. Also, we needed a late checkout as our flight didn’t leave until late at night. They extended it until 1 pm then. The next day I asked for even later and was told if I wanted to stay past 2 pm it would be an additional $75. So because of that my family had to wait around at the airport for 9 hours… Finally, You might as well find a place that cost a bit more because you’ll be able to save money on buying an Uber.

Ok hotel for a familiy of six. Friendly and service minded staff in reception. Ok breakfast. Room clean and with good size. Airport shuttle picked us up and returned us to the air train station. Nice place to stay for one night in transit.

was not made aware of the every other day cleaning when i checked in. When I questioned it, was asked if I requested cleaning. Did not know I needed to request it.

Quietness during the day. Early Breakfast. Noisy Night with a continuous running water. A lack of information about the usual of the place for a first visitor.

Loved every thing ❤️

Excellent location

Some one kept opening our door this morning before check out. I’m not sure why they did that. If you stay here please ensure that you out the do not disturb sign on the door so staff just don’t come barging in for no reason

The hotel if fully renovated. Rooms are big and it very good place if you need few days near the outlet

You got everything kind of close, and also the service to the airport is really good.

Expedia should stop selling homeless shelters for $250

Good area, clean room. Grounds not so clean.

Not much hot water so I couldn't take a proper shower. Sink wasn't draining well. Staff didn't bother ask how my stay was when i checked out.

Airport transportation. Late checkout time.

Property is clearly being renovated and has excessive storage containers occupying many parking spaces. Returning to the property late evening and finding was parking was both frustrating and challenging. The nice front desk lady came out and cleared parking spots for several cars that were circling the lot. In the end it worked out but it wasn’t fun.

Waited for shuttle over 1 hr Called 3 times to confirm Driver came finally Picked up8 people after 1 hr of waiting time at 1 am and stayed outside watching tik tok Back to vehicle after 10 min , when we all set and waited for all that and watched another 5 min some social media until my husband didn’t ask for what exact we waiting He argued with usb lot , horrible ever Same in way back SM driver Late again People were stressed out Never ever again with that hotel