The pool was closed. They did not have it open or available during the stay. They refused to let us use it and they did not tell us when we checked in that the pool was not open. Also, the breakfast was average at best. Two years ago I stayed here and it was the best place in Shanghai but today half of it was closed: no pancakes, no bread pudding, coffee was not hot, and the milk was watered down. No room servie was available, During these times, they shoud hire a lifeguard so guests can swim and have their normal menu for lunch. We would have extended and stayed 1-2 more days but the quality of stay and food was not the way it used to be. On their menu , they said they had no "steamed rice" or "spaghetti" , common foods and items they had before 2019. Even when requested, they ignored me when I asked for basic things. the only good thing was they gave me a toothbrush, but they should have offered a refund upon check in becaus the pool was closed, just suggest they get a foreign worker there, to have some basic standards.

非常棒的酒店，服务一级棒，入住当天直接帮我把行李推上楼，退房的时候也帮忙拿行李，可以免费寄存行李，地理位置很好，就在上海站对面，周围吃的也很多。

Second time starting at this hotel. Would come back here again without question. Recommended. Upgraded this time without even asking!! Service from the staff is great. Breakfast lovely. N

Pool was ok , Breakfast was great. This pullman has a better breakfast than the Pullman South Shanghai one, just more choices and food tasted fresh. Walking distance from train station and 7-11 is right next door if you need to buy something.

Pool was ok , Breakfast was great. This pullman has a better breakfast than the Pullman South Shanghai one, just more choices and food tasted fresh. Walking distance from train station and 7-11 is right next door if you need to buy something.

Very good

Great location. Located close to metro. Great food close to the hotel. Good breakfast included.

Service level is far below expectations when check in. Luckily the lady do the cleaning has try her best to accommodate for all the services. Smoking smell when we walk in to the room despite we requested non smoking room. Construction activities during the time which very disturbing.

Service level is far below expectations when check in. Luckily the lady do the cleaning has try her best to accommodate for all the services. Smoking smell when we walk in to the room despite we requested non smoking room. Construction activities during the time which very disturbing.

Location is great. Tap water running level in bath room is too low.

i like the location and very near metro.station. kids stay for free but bed was too small.its only good for 2 people

Overall, the property was better than I expected based on a number of reviews I read. Room (I was in a king room on the 22nd floor) was a good size, and bed was very comfortable. There was street construction outside, but the noise was not terrible at night (and, in any event, if was certainly beyond the control of the hotel).

In general, the room is good but just too small.... really don’t know why it’s so small.

The breakfast is always the same but gym facilities are above average. Restaurants around this area are all horrible

Was very happy with my stay especially I was served by Kris at the restaurant who is very pleasant and caring toward my guest and I. Hotel room is comfortable and location is very convenient.

Was very happy with my stay especially I was served by Kris at the restaurant who is very pleasant and caring toward my guest and I. Hotel room is comfortable and location is very convenient.

It was amazing! Love the location. Walking distance to Shanghai Railway Station, it's so convenient if you plan a day trip to Suzhou or other cities. MRT just next door less than 1min walk. Plenty of convenient stores & restaurants nearby.

It was amazing! Love the location. Walking distance to Shanghai Railway Station, its so convenient if you plan a day trip to Suzhou or other cities. MRT just next door less than 1min walk. Plenty of convenient stores & restaurants nearby.

This hotel is conveniently located near the Shanghai High Speed Rail station. Only a 5 min walk to the station

This hotel was beautiful, from the lobby, right down to the bed. The staff were very helpful and we enjoyed every moment of our stay here.

This hotel was beautiful, from the lobby, right down to the bed. The staff were very helpful and we enjoyed every moment of our stay here.

This property is a bit dated but kept in a reasonable condition. It’s worthwhile to stay on the executive level with more space and access to the club amenities. Overall staff are friendly and try to be helpful. The downside of this hotel is its location, not convenient for any foreign visitor, it’s not easy to walk around the property, and with no easy assess to shops. This area of old Shanghai train station has been continuously undergoing road and subway renovations for many years without any sign of completion, which is uncommon in China. Noice from the construction can be heard throughout the night.

Property looks very old or poorly maintained. Room was large but no window in bedroom and then very large window in bathroom. Bedroom was very dark. No hot water for shower in morning. Sink I. Bathroom didn’t drain. Carpets were extremely dirty.

服务没之前好！停车另外收费，早餐也没那么多选择了，而且现在不提供牙刷和一些应用品。。。。。。。。。。。。。。。。。。。。。

Quick check in process, staff spoke good english. Overall hassle free and pretty good experience

Service was bad

Service was bad

Great hotel and value for money

Everything was good except cleanliness in the room. I had to kill a bug with blood on the bathroom floor. And there were ex-guest hair on the vanity top.

Everything was good except cleanliness in the room. I had to kill a bug with blood on the bathroom floor. And there were ex-guest hair on the vanity top.

Nice food and nice room.

Nice food and nice room.