Really friendly knowledgeable staff, great breakfast and the location was superb

Enjoyed our stay.

Close to RR station, clean, well kept. But if you use air conditioner, be advised condensation will drip on table below, making everything wet by morning. Place towel underneath Lodging on 3rd fl with no lift. best not bring heavy luggage. Breakfast starts at 8 a.m., a bit late for me leaving at 6:30 a.m.

The service was excellent, staff very friendly. It is a beautiful building with lovely rooms and comfortable beds. The breakfast was delicious. We really enjoyed our stay.

Delightful stay in this Georgian property. Tastefully furnished (with possible need for a refresh of some wallpapers). Really helpful lady running things when we were there. Very well cooked breakfast included in price. Overnight car parking in nearby shopping centre.

There has been not any trouble of my stay. The access to the house and the room are straightforward and simple. The location is great. A few minutes from the city centre by walking, but is on the quiet and grand street. The breakfast was good with a few choices which is a surprise to me. My only issue is with the bathroom, which is tiny. I found it quite difficult to get into and out the shower cubic. My overall experience is positive. Very comfortable place to stay for a night.

It was close to the centre and it was a good guest house.

Our reception was welcoming and friendly, unfortunately the reception is only open a short time (until 2 pm). This hotel has no parking, no bar, nobody around - why have I paid £250 for this. Furnishings are dated, chairs were fraying, and it was last decorated in the dark ages. Scuffs on the wall, dust everywhere. Double bed consisted of two single (trampoline) beds rammed together with a grand canyon between you both. Carpet is very old so we kept our socks on just to be sure. There are spare dog blankets in the drawer if you get cold. Overloaded multi electric extension leads with no overload protection. The Lyons go-joe coffee packets left in the room were awful. Not even a box of tissues available. This is 3-star at best, might be better with: - New carpets - Repainted room - Proper double bed - New mattress - Sort electrics out in the room (needs updating) - Coffee pod system - Some wine glasses for the room 5 star hotels do not do plastic flowers on the table at breakfast. There were several lightbulbs out on the main staircase. Breakfast was a locally sourced: - 1x Walls sausage - 1x skinny piece of bacon - With cold beans served on a cold plate On the plus side the service at breakfast was good & polite. The small bits of fruit at the start were a nice touch. Unfortunately this is a 3 star at most. It is run like an AirBnB with a cooked breakfast.

We stayed at the hotel for 1 night in early December for our wedding anniversary and the room was terrible… Not worth the money we spent and disappointed with our experience. Below were the main issues: 1) Room was very tired with flaking paint and wallpaper 2) No hand towels 3) No bath mat 4) Shower head was leaking 5) Tap cover was missing 6) Lampshade didn’t work 7) Closet had literally no space to fold or hang clothes (see picture) - Also had a microwave in it! I made a complaint to the desk who offered us 10% off or a free breakfast which felt like a slap in the face. A 2* experience from a 5* hotel… Would recommend you avoid.

advertise parking on web site but apparently "only just stopped offering permits" we booked this hotel on the basis it advertised parking. It took well over 10 mins to gain late morning access via front door due to only one staff member trying to juggle breakfast. after dropping case off prior to shopping, requested to pre-order breakfast the night before. arrival after 3pm to be requested breakfast order. in room no towels - (still in tumble dryer) shower head filthy and sprayed out everywhere with little pressure. most annoying thing was never at anytime where we advised that our room rate was room only "and breakfast was optional"!! i assumed wrongly that we had B & B and pre-ordered as requested so was somewhat disappointed upon check out that we had to pay an additional £30 for tow breakfast- this should have been made clear upon check in.

Bedrooms somewhat dated and small. Fire alarm went off at 5.20am. Went outside. No staff on the premises to ensure the building had been totally evacuated. Surely a severe breach of Fire Regulations. Everyone at a loss to know what to do. Very worrying.

very good

Lovely stay,great staff always smiling and helpful.lush breakfast.But think the shelf next to the bed is abit hazardous.

Lovely four poster bedroom. Slightly tired decor but characterful. Amazing friendly service and best breakfast for a long time. £25 per day parking permit for any space in zone 1. Hot shower. Not modern and spotless but rustic and well lived in and cosy. Like staying at a well off relative’s! Amazing food in town (Tacos at Dos Diedos, Thai at Thaikhun and Greek at a great place you should Google). Thermal baths were a treat

Location close to city center is good and staff very friendly. Overall the room was beautiful but mattress was too soft, I was rolling to the center of the bed. Air conditioning unit (or something else) continued to make noises regularly during the night. There was no ventilation in the bathroom. Bottom line I find the price relatively high.

We had a lovely stay - highly recommend.

It was ok overall. The breakfast situation was an odd one. The standard breakfast was interesting, being very over peppered eggs, a bit of bacon and a tomato. The poached eggs on the paid for breakfast were as hard as bullets.

Staff

The service was fantastic and friendly. I had to check in late and full instructions was given clearly and

The service was fantastic and friendly. I had to check in late and full instructions was given clearly and

It was an absolutely great stay and simply cannot fault it. The staff were very friendly and accomomodating!

It was an absolutely great stay and simply cannot fault it. The staff were very friendly and accomomodating!

This really is a gem of a property. I have genuinely never felt so welcome on arrival as i was by the owner. Great value and fantastic location. The breakfast was also amazing.

This really is a gem of a property. I have genuinely never felt so welcome on arrival as i was by the owner. Great value and fantastic location. The breakfast was also amazing.

The staff made this place so amazing! They are so friendly and helpful. It felt like you were at a family friends home, they made our stay so comfortable. They also had a delicious breakfast!

The staff made this place so amazing! They are so friendly and helpful. It felt like you were at a family friends home, they made our stay so comfortable. They also had a delicious breakfast!

This was truly one of the most fantastic guest houses I’ve ever had the pleasure of staying in. A beautiful building with a great view and perfect, thoughtfully fitted rooms. Most importantly though - Kat who runs the show is the most friendly, caring and delightful person you could ever hope to meet. She took such great care of us from the second we arrived and made sure to we were happy and settled right from the outset. She is a remarkable woman running a wonderful guest house. I would recommend The Windsor to absolutely anyone I know.

This was truly one of the most fantastic guest houses I’ve ever had the pleasure of staying in. A beautiful building with a great view and perfect, thoughtfully fitted rooms.Most importantly though - Kat who runs the show is the most friendly, caring and delightful person you could ever hope to meet. She took such great care of us from the second we arrived and made sure to we were happy and settled right from the outset. She is a remarkable woman running a wonderful guest house. I would recommend The Windsor to absolutely anyone I know.

It was a lovely hotel situated on Great Poultney Street. A short walk to The Holbourne Museum and Poultney Bridge. The room was fresh and clean. Found fresh melon in the fridge which was a nice touch. Staff were very friendly. Breakfast was excellent. Would recommend this hotel to family and friends

It was a lovely hotel situated on Great Poultney Street.A short walk to The Holbourne Museum and Poultney Bridge.The room was fresh and clean. Found fresh melon in the fridge which was a nice touch. Staff were very friendly.Breakfast was excellent.Would recommend this hotel to family and friends

Lovely customer service and some good moves with COVID. Some of the extras might have needed removing from rooms if rooms are being occupied more than 3 days apart

The location of the hotel was excellent but i would no way rate this as five star hotel.we arrived and greated by a friendly receptionist and we were taken to our two rroms which was at the very top floor of the hotel which consisted of 63 steps..both rooms were very small and our room had a damp smell, both rooms had dust on the skirting boards especially near the side we slept and behind the bed, the damp smelling room window had condensation, both rooms had problems with the drainage one the shower tray and the other the basin. They should also look at their continental breakfeast as it wss missing a few items to what a continental consists of.