Ver upset with trove and hotels.com for my trip. All was booked and ready. Upgraded my room a few days before for the junior suite. Upon arrival, the room could not be processed because it was cancelled. However, the room and booking was still active in my hotels.com app. The payment was already deducted by hotels.com/trove. The service given by the senior lady at the concierge was really disappointing. She did not want to entertain us and could not help us except telling us to rebook the room. Tried calling and emailing trove thereafter to follow up with the matter but to no avail. Their online/call service is as good as non existent. I’ve been to trove a couple of times and the room is always not cleaned thoroughly. We’ll find crumbs from the previous occupants etc. Nonetheless, it is at a good location.

The only issue we had was that the property is rather old. Everything else is great!

Room that I stay. Promise by reception with views but none.

Cosy place & friendly customer service

1. parking is inconvenient as the hotel is not directly connected to the parking lot. 2. overall condition was not so good. not worthy to pay above 300RM for a night 3. We booked under local name and presented local IC but took tourist tax. We realised it when we checked out but they just treat me as a complaint customer. The lady at the counter named Lyn~ said that she was not the one who collected money but why I was talking about this issue to her. As one of hotel staffs, she had to be more professional. 4. Not much choices for breakfast, and only apple and orange for fruits overall, not worthy at all

Was pleasantly surprised the room is big. The white towels are truly white. Convenient location, easyto drive aroung JB town. Happy and satisfied with stay.

Normal hotel

Good

Overall is good. Just the bed feel not solid.

Ordinary two-star hotel. Not much activities to do in the vicinity. Transport is inconvenient.

Hotel is old, house keeping is bad. Carpet is dirty.

I booked a honeymoon suite, all I get is a big room but nothing much else, and the room is dark. Worst thing is there is a dripping sound in the toilet the whole night that I am unable to sleep at all. When I go for breakfast, the staff keep telling me my room doesn't include breakfast whereas on the actual fact is it did. the staffs at the check in counter is not friendly, they keep doing something else, never even look up at the customer. Don't think I will be back here again.

Clean and Convenient

poor service, room not equipped well..no bath mat, paid for extra bed but not auto provide towel, toothbrush etc.. called housekeeping many times, no response..booked 2 separate booking for 3 days.. but after first day, knock on door and ask why i hv not check out yet.. do ur work first before come knocking..same pricing range pre-covid but totally dropped in standard. bring your money elsewhere! oh.. they dont respond to emails too..

We were given the Tower view as requested with no mishap. Staff were very cordial radiating smiles doing their hospitality se4vices. The swimming was most appreciated. Unfortunately we couldn't stay longer than 1 night n couldn't experience breakfast. Next time ....

Nice

We took family room . It was spacious and but only a housekeeping is not that clean. Saw cockroaches in some areas.

room does not have window, aircon was not working

There are stains on the bedsheets and pillow case. The bed feels kinda dusty. The floor feels kinda dirty as well. The blind in the bathroom is really disgusting with moulds and rust. Only a half a toilet roll is given, no spares. The water dispenser is kinda noisy but that is okay.

Hotel room in need of proper maintenance ,shower area slippery , show its not properly wash.Hotel room not properly clean.Luckily the breakfast was good . Lift was really slow at times only 2 running.

As a frequent traveller and top tier Expedia holder, this is my first encountered. No tower and amenities provided after check in. Call housekeeping over house phone for more then 5 times, no answered. Go to reception counter was told please be patience and tower will deliver to my room once available as they have full house day before. What kind of excuses and service? The lady staff call Lydia behalf rude and not problem solving. Stay away this hotel so they not full house for benefit of next guests. AVOID THIS HOTEL PLEASE

The water dispenser, the bed and pillow

It was a comfortable stat except the windows in our room is covered n draped. Can’t see outside. But my brother’s room can open the curtain n facing up he main road. Able to see traffic conditions yo SG. Breakfast was okay. No live egg station, no omelette. Else all good

Nice place for staycation. Very near KSL. Convenient to GRAB anywhere.

I still enjoy my stay in Trove on the overall. The breakfast is as usual, excellent. The only that I’m slightly disappointed is that there are small cockroaches crawling around the pantry drawer, thus pulling down the ratings in terms of cleanliness.

Rooms were definitely not what it looked like from the pictures. The room i was allocated was janky. I still do not know how this hotel had 4 star rating on your site. It was really misleading.

Service was slow and beds were not done up even at 6pm

I went to check in at 12 midnight but the hotel told me that they are fully book. But I already book and have a reservation on that day . They said they have 5 customer in waiting list that also book and blame on the booking schedule . I need to wait till 1.30am den only they let me check me . They offer me free breadfast but I cannot wake up on time to enjoy . I slept at 3am . Very disappointed with Expedia and trove hotel . But the staff at the counter was great but he also cannot do anything at his end .

The water dispenser in the room was terrible, I just tried to drink one mouth and nearly vomited in the toilet for few minutes. It’s full of soil smell, it was a terrible experience. At first we are unable to open the door, in the end need ti go down to the counter and they change another room. Toilet don’t have anything to put the hand soap. No hand towel and other things, all we have is only tooth brush. Curtain spoilt, room is dark. No in room slipper as well. The whole room condition is very old and all the basic in room supply is not there yet it’s a 4star hotel. Quite disappointed.

No housekeeping on 2nd night stay.

Hotel standard feels way lower after MCO, was a regular stayer back then. The room cleanliness is very poor now, toilet bowl, water machine, long hairs everywhere on the floor, may not be returning.