When we arrived we found it was an automatic check-in which required a reservation number. I did not have one (found out later it had been emailed after I left home and I never check emails when away - that's why i go away - to leave it all behind!! A lady appeared and gave us the numbers and we then had to compete on a keypad all our details - it took forever and was far worse than just speaking to the desk clerk. Got there in the end with her help. so she could have done it anyway. Everything else fine - check-in awful!!

Was alright

Ridiculous digital check in that did not work, water supply broke down, and curtains that could not close and keep the light out. Not optimale for a new hotel. But clean and smart looking. Have to up their game with the check in though.

Good breakfast, convenient location

This is an outstanding hotel. The rooms are spacious and cute, and very clean. The hotel is right in the middle of Leiden, right to a very picturesque windmill and intersections of several canals. The management is excellent. I forgot a bag in my room after checkout, and right when I landed from my flight, they already had sent me a message discussing how to return it. So it's a safe and wonderful management as well.

Very nice hotel Good breakfast next door at Rubens but no toaster

Very nice, close to train station and easily walkable to the windmill, cafes and bars. Would stay again.

Quiet, early check in, nice staff, close to train station

It seems there’s only 1 person ever at “reception” and there’s a “self check-in” process which is over complicated and needed the receptionist to complete for us (5). No USB ports in the room, just induction charging places which, unless you’ve got a device that uses that technology, you’re stuck. The coffee machine in the room was broken and reported as such. Nothing was done about it. The hotel design is modern funky Dutch, with a self service “honesty” shop in the reception area which included drinks, snacks & phone chargers/cables (I guess because most people brought USB charger cables for which there were no sockets in the bedroom ). Air con worked well in the bedroom, it was quiet, the bed was comfortable and the shower functional (albeit shower gel bottle empty…) No restaurant facilities. Location is a short walk from Leiden Centraal bus & rail… a 10-15min walk into the old city. Value for money…? average/OK.

Great location right next to the train station and easily walkable to everywhere in Leiden. Very modern decor. No reception staff which makes check-in very difficult, especially when booking through a third party provider. Rooms are nice, very modern. No kettle in the room for tea, only a coffee machine.

Super location, nice breakfast friendly staff very clean hotel.

Room was clean and ready on time. Nice sized room, and we liked having the toilet, shower and sink all in separate areas. Hotel had a modern feel, everything felt new. We got there early and appreciated the luggage storage so we could explore the town. Only issue was with check-in, as booking through hotels.com didn't give us their internal booking number which we needed for the self check-in, as the hotel is primarily set to for self check-in. Fortunately somebody did come by to look this up.

The breakfast provided at the adjacent hotel was excellent.

We stayed in Leiden for 2 nights. This hotel is both convenient to the train station and all the activity around the canals. The staff was always attentive and helpful. The room was clean and very quiet. The beds were extremely comfortable.

Basic hotel with fantastic location if you want to be close to the train and bus station.

Really handy for bus and train. Lovely staff

Very quiet and comfortable. Great breakfast!

Very close to the train and other amenities. Room was clean and beds were very comfortable. Loved the duvet and linens. Most staff were friendly and accommodating.

Funky but in a fun and actually quite tasteful way, Hotel Vic is designed to be largely online and self-service, but in fact offers the best of both worlds since staff (based at the Tulip hotel nexdoor) are often present and will arrive within a minute or two if called for. Our superior room was quiet, spacious and bright. The sequence of light switcges takes a little practice and one of the light switches also controls floor level mains sockets. Room cleaning should finish at 3pm we were told, but on two occasions this was not done although we'd requested it before that time.

We really enjoyed our stay. The room was very clean and had a super comfortable bed. The thing I would have preferred is a shower door that was not transparent. More privacy would have been better for a stay with family/friends.

The location is excellent, the staff helpful and the rooms clean. The room itself however was the worst designed hotel room we have ever had. 1. The sink in the sleeping area, not in a bathroom, meant washing shaving etc. was difficult with no space around for essential items. 2. The huge mirror was poor for shaving as it was at an angle. 3. There were no drawers only open shelves and a rail for hanging things which did not allow a full drop for my wife's dresses. 4. The television screen was gigantic and totally out of scale with the size of the room. 5. There were no bedside tables only a 'charging station' which was no use for anything, such as a glass of water, a book, etc. Quite the least user friendly we have ever experienced!

Funky modern excellence all around in a super convenient location. Roomy enough, everything new, expansive free breakfast. My favorite conventional hotel (as distinct from a B&B) in a very long time.

They didn’t send a number to check in, had to call and the staff was rude

We were on the first floor, very close to the main road, therefore it was quite noisy. The check in didn't work at the automatic machines because the system didn't recognize our Expedia booking number, therefore we had to wait for an operator to check us in. Same happened with check-out.

Nice modern rooms

Overall prima hotel

Easy stay

I love this hotel. Basically across from the train station. Adjacent to the Tulip hotels. Very easy to walk up into town. I love being able to self check in and out. Also love the self access area to buy snacks 24hours when jet lag keeps me up unusual hours.

Positively surprised at the quality of the hotel. New, the room an excellent size for the price. I've stayed in a number of similarly priced hotels in Leiden and this is the best.

My favorite property in Leiden. Love the self service options.

It seems there is not 24/7 couverage at the reception desk so you are a bit on your own but as target audience is young trendy people this is a new approach which may work.

Only the lighting was not good, not bright enough