Great hotel, stayed for 1 night on way down to Budapest. Only downside was a blood stain on the pillow !

Clean rooms nice and friendly staff

Very good service and hospitality

Great service with 24/7 front desk. Nice and clean rooms

The hotel is nice, very clean and the breakfast is fantastic. But the real star of this hotel is the staff. Wonderfully helpful and friendly and they were so so kind to our daughter. Special shout out to Simone, she went above and beyond to make our daughter’s stay happy. We are so grateful, THANK YOU!!!

I have been staying at this hotel for many years and get the feeling it’s looking tired now, and needs a makeover. The bed was very hard and not very comfortable. Biggest issue was the service - tried using the phone to ask reception to book a taxi, phone wasn’t working. Should the cleaning team not check that everything is working in the room? I told the reception staff about the phone but they told me I had to scan a qr code and fill out a request for it to be repaired on some website. I did this, and received an email later that day saying “solved” but with a message saying actually it was not fixed because there were other more urgent issues to be fixed that day. The email mentioned I could ask for a wireless phone if needed but why not just put the wireless phone in the room as a solution? Why make me have to do yet another step to get a resolution to what ultimately was a small and meaningless issue but handled very badly by the hotel. Left a very bad feeling about this hotel and i probably won’t stay here again. Time for a change!

Rooms clean and tidy. Great nights sleep. Efficient staff

Booked the most expensive category = privilege room however even so, cleaners start very noisily cleaning that category at 8 am, shouting at each other across the hallway, vacuuming the hallway etc. There’s obviously no soundproofing on the doors as you could hear everything. Like always at the Mercure’s I’ve stayed at the bathroom smelled of urine. Also hate those coat hangers you can’t take off the rack. I usually don’t stay at the Mercure for all those reasons but made an exception to accommodate a colleague who’s an Accor member, will not be back.