We really enjoyed our stay here. The room was somewhat small but well thought out. Great breakfast buffet, excellent staff, free parking and walking distance to all the amenities. Would definitely recommend.

Beautiful hotel. Room was clean and very cozy. Complimentary breakfast was above average.

The hotel and the staff were wonderful. I can’t say enough good things about the breakfast crew. They all worked double time to make breakfast. Excellent. Front desk staff was very friendly and professional, and the facility was in great shape. The only downside is that each afternoon a huge bus of Tourist pulled up and that meant that breakfast would be crazy until they all left to catch the bus. Unfortunately, you couldn’t count on what time their bus would be there so you had to check out the breakfast room and see if it was normal before you came down for breakfast. There was no way to get near the breakfast room when the bus load of tourists were all trying to get fed at the same time. Kudos to the staff of the breakfast room because they were able to clean up Restock and turn around immediately to service the rest of the customers.

Overally, I was satisfied with the hotel. It was clean, nice, and organized. The breakfast could have been a little better.

Great property location and very clean. Staff was very friendly and helpful. Very clean and fresh hotel. Breakfast came with the room and the hot tubs were great after a long day of hiking.

Very close to main strip of shopping and dining

Smallish rooms but it suited our needs.

The room is extremely small, noisy and overpriced.

Great stay, would definitely recommend

Nice, clean and spacious room, excellent location, friendly staff. Breakfast was amazing with good seating arrangements and all the regular items like boiled eggs, scrambled eggs, toasts, bacon/sausage, fruits, granola, yogurt, tea and coffee. Glad that I decided to stay here.

Very nice hotel, good breakfast easy parking and excellent staff.

Our 1st floor room was the size of a dorm room. For extra $ we got a better room with a lane way view. Staff was great and hotel is super clean.

Cost to stay is insanely expensive! Not worth the price for me. It is a very walkable & convenient location, however the lobby area is consistently crowded with visitors getting coffee/pastries, then lounging around, that you sort of have to push your way through to check-in or come & go. Older hotel that they have tried their best to update, but rooms & bathe are still on the smaller side. Not worth the price, but then again, all accommodations in Banff are overpriced!

Neither any drinking water, not any laundry bag was provided.

Very good location easy parking for free, will stay again for next time.

Everything was great. Bfast was decent, eggs did not taste good, probably some substitute. Room was on the smaller side but good enough

The front desk staff was amazing and incredibly helpful. She helped us book our gondola, showed us some fun places to go on the map and always had a smile on her face! The location of the hotel was great and the rooms were very comfortable. Would definitely stay here again if we were in the area in the future.

Fantastic

hotel was clean and modern. the steam room was nice, the coffee shop and sitting area at the front was nice. The distance to downtown was short. Staff were friendly. Good over all experience. Cost of the room for one night was steep relative to hotels I have stayed in around the world but I suppose it was relative to other hotels in the area.

Clean and convenient to downtown.

The location was super convenient to walking to nearby restaurants and the downtown shops. The staff at the front desk was also very helpful in providing information and even lending us bear spray for our hikes. We love to sitting on the front outdoor patio to enjoy beverages and soak in the beautiful weather. Two things that could’ve been better involve the pool in the shower. I wish one of the pool areas with just a cool pool instead of hot tub like temperatures. I’m sure the hot tub feature is great in the winter, but not so much in the summer months. and maybe it was just our room, but the water pressure in the shower was super weak and it was very hard to get the temperature control just right. But all in all, we had a great stay at this hotel. Also, having a complementary breakfast was super convenient for getting early starts to enjoying our trip.

Great establishment, conveniently located in downtown Banff. The staff, rooms and breakfast were top notch.

Loved everything except breakfast.. we gave up our breakfast voucher after the first morning. But all the staffs were so nice.

The hotel is right at the centre of Downtown Banff. Room is clean and spacious. Enjoyed our stay here!

This is a really great property. It was comfortable, clean, and quiet.

Excellent hotel experience, very clean and modern which is a novelty for Banff. Staff were excellent

Stayed 1 night late June. Pros: Bed was comfortable and room clean. Front lobby has nice coffee bar. Friendly helpful staff checkin. Breakfast included for us very good. Underground parking was convenient. Cons: Room rate Very Expensive, overpriced for small economy room. Maintenance on hot tub and was closed. Steam room did not work either.

Fabulous hotel with friendly staff and good breakfast option. Stylish with great customer service throughout. A short walk into Banff town centre where access to local transport options is easy. Highly recommend

The staff was amazing! Very patient, considerate, accommodative, helpful and cheerful! Would love to stay at this place again whenever I’m in town. Thank you for creating such a warm welcoming environment. This also includes the staff during the breakfast too!

Great location right downtown Banff, with a nive coffee shop attached. Room was spacious and clean with a patio. Included breakfast was delicious. They also have a nice courtyard set up with a pool, hot tub and fireplace, and a steam room.

Close to everything!

Amazing location and excellent services.