Location and staff was wonderful. The room was very small, both of us couldn’t leave our suitcases open. bathroom was small and stuffy without proper ventilation. Room was hot so they delivered a fan and the window was able to open a crack that made it bearable.

Location and staff was wonderful. The room was very small, both of us couldn’t leave our suitcases open. bathroom was small and stuffy without proper ventilation. Room was hot so they delivered a fan and the window was able to open a crack that made it bearable.

I booked through Hotel.com with breakfast included. When I checked in, I was told no breakfast included. What is this about? They couldn’t get thru hotel.com to verify and hotel.com did not reply back to me about their mistakes

I booked through Hotel.com with breakfast included. When I checked in, I was told no breakfast included. What is this about? They couldn’t get thru hotel.com to verify and hotel.com did not reply back to me about their mistakes

Great location, nice hotel

Great location, nice hotel

Staff was nice. Breakfast was good. Room needs 5o be renovated. Old carpet. Room and bathroom were dark.

Staff was nice. Breakfast was good. Room needs 5o be renovated. Old carpet. Room and bathroom were dark.

The toilet was not cleaned every day. On the last day, we even saw a live cockroach walking near the bed.

The toilet was not cleaned every day. On the last day, we even saw a live cockroach walking near the bed.

ROOM CONDITION IS DIFFERENT.

ROOM CONDITION IS DIFFERENT.

Service was really exceptional and the location could not have been better.

Service was really exceptional and the location could not have been better.

Convenient location

Convenient location

ANA Crowne Plaza Fukuoka is a very centrally located hotel. Very close to Hakata Station and many shopping/dining options nearby!

ANA Crowne Plaza Fukuoka is a very centrally located hotel. Very close to Hakata Station and many shopping/dining options nearby!

Nice hotel

Nice hotel

Musty .aircon not working well. Carpet old and dirty.bedsheets smells

Musty .aircon not working well. Carpet old and dirty.bedsheets smells

The teas and sleeping amenities in the room, especially welcome after long day of travel/sightseeing.

The teas and sleeping amenities in the room, especially welcome after long day of travel/sightseeing.

While the room is well maintained, it’s overall condition is outdated. Recommended to refurbish

While the room is well maintained, it’s overall condition is outdated. Recommended to refurbish

Check in was simple and straight forward. Our stay was made very pleasant by the superb staff. Their courteous and helpful attitudes were excellent. When we mislaid an USB flash drive just before we checked out, they made a thorough check of our room and then shortly afterwards, by then we had travelled to another city, they emailed us to say it had not been found. At that stage, with some embarrassment, when we were unpacking we found it had been caught up in some clothing and so was hidden in our luggage. Our room was very good with very comfortable beds and all facilities worked well. We will be staying there again.

Check in was simple and straight forward. Our stay was made very pleasant by the superb staff. Their courteous and helpful attitudes were excellent. When we mislaid an USB flash drive just before we checked out, they made a thorough check of our room and then shortly afterwards, by then we had travelled to another city, they emailed us to say it had not been found. At that stage, with some embarrassment, when we were unpacking we found it had been caught up in some clothing and so was hidden in our luggage. Our room was very good with very comfortable beds and all facilities worked well. We will be staying there again.

Excellent experience from start to end. Checking in was a breeze. Staff speaks good english by Japanese standard. We had arrived way early (travelled from Kumamoto to Hakata, making arrival time abit difficult to gauge). Hotel had allowed an early check-in & complimentary breakfast for us; this was a very pleasant surprise - we greatly appreciate their gesture. Hotel housekeeping also helped cleaned our room even though we had opted out for one of the days. Breakfast was a good spread of international & Japanese food. The front manager at the restaurant converses well in english too and was very professional. We had checked about taxi-transfer to airport on our last day. The lady at bell-captain counter made efforts to share info with us and helped make notes of our need (date/time of departure via taxi) and her colleague on duty on the day of our departure readily kept a lookout for the arriving taxis (2 vehicles) helped us with the luggage and greeted us goodbye. The hotel is within short walk from JR Hakata station. There are restaurants, convenience stores along the way and outside the hotel. On the whole the staffs were great in hospitality! We are always greeted with a sincere smile. A very pleasant and homely feel to the entire experience. We will certainly love to visit this hotel again in our next visit.Thank you! ANA Crowne Fukuoka.

Excellent experience from start to end. Checking in was a breeze. Staff speaks good english by Japanese standard. We had arrived way early (travelled from Kumamoto to Hakata, making arrival time abit difficult to gauge). Hotel had allowed an early check-in & complimentary breakfast for us; this was a very pleasant surprise - we greatly appreciate their gesture. Hotel housekeeping also helped cleaned our room even though we had opted out for one of the days. Breakfast was a good spread of international & Japanese food. The front manager at the restaurant converses well in english too and was very professional. We had checked about taxi-transfer to airport on our last day. The lady at bell-captain counter made efforts to share info with us and helped make notes of our need (date/time of departure via taxi) and her colleague on duty on the day of our departure readily kept a lookout for the arriving taxis (2 vehicles) helped us with the luggage and greeted us goodbye. The hotel is within short walk from JR Hakata station. There are restaurants, convenience stores along the way and outside the hotel. On the whole the staffs were great in hospitality! We are always greeted with a sincere smile. A very pleasant and homely feel to the entire experience. We will certainly love to visit this hotel again in our next visit.Thank you! ANA Crowne Fukuoka.

Location is good, breakfast spread is good, staffs are very friendly especially Ms Kim. Carpet seems abit old and dirty though….

Location is good, breakfast spread is good, staffs are very friendly especially Ms Kim. Carpet seems abit old and dirty though….