Our stay was wonderful. We loved the whole immersive experience of the activities and decorations around the hotel. The staff were all very friendly and we loved the matching t-shirts.

Our stay was wonderful. We loved the whole immersive experience of the activities and decorations around the hotel. The staff were all very friendly and we loved the matching t-shirts.

My wife and I drove over from Cincinnati to see the Pacers vs Boston. Great experience from checkin to dinner at Pier 48, a short walk across the street to the game and great service at the bar after the game. Will definitely do this again.

My wife and I drove over from Cincinnati to see the Pacers vs Boston. Great experience from checkin to dinner at Pier 48, a short walk across the street to the game and great service at the bar after the game. Will definitely do this again.

All was awesome apart from Hotels.com said sleeps 6 but only sleept 4. Floor wasn’t as soft as I would have hoped for.

All was awesome apart from Hotels.com said sleeps 6 but only sleept 4. Floor wasn’t as soft as I would have hoped for.

The hotel was perfect! Literally steps away from Gainbridge fieldhouse. Beds were comfy, staff was nice, and drinks at the bar were strong. This will be my go to hotel when visiting Indy!

The hotel was perfect! Literally steps away from Gainbridge fieldhouse. Beds were comfy, staff was nice, and drinks at the bar were strong. This will be my go to hotel when visiting Indy!

Overall, nice hotel. The valet service has a tipping scheme though. Be aware NFL fans. Hotel will tell you one thing and then the valet service will request a mandatory tip on game day even after tipping them upon checkin.

Overall, nice hotel. The valet service has a tipping scheme though. Be aware NFL fans. Hotel will tell you one thing and then the valet service will request a mandatory tip on game day even after tipping them upon checkin.

I stayed August 16-19. While my hotel stay was flawless the post check out experience has been horrible and frustrating. Hotel staff told me I was treated less than because I booked through hotels.com. I still stayed with this hotel and expect not to be discriminated against. My complaint is that a fraudulent $144 charge was mad to my credit card without any explanation or support. I called twice to have this charge removed because I did not park or buy anything at the hotel. It was totally made up. The hotel said twice that the charge would be reversed and never did even though on the phone the hotel staff said the charge was fictitious. I had to call HYATT main customer service to have the charge finally reversed because it was fictitious. I spent over 4 hours on the phone getting my money back. That was extremely frustrating. The worst part is that No one at Hyatt place even apologized for the inconvenience. I was treated like dirt. This hotel disrespected me and my time.

I stayed August 16-19. While my hotel stay was flawless the post check out experience has been horrible and frustrating. Hotel staff told me I was treated less than because I booked through hotels.com. I still stayed with this hotel and expect not to be discriminated against. My complaint is that a fraudulent $144 charge was mad to my credit card without any explanation or support. I called twice to have this charge removed because I did not park or buy anything at the hotel. It was totally made up. The hotel said twice that the charge would be reversed and never did even though on the phone the hotel staff said the charge was fictitious. I had to call HYATT main customer service to have the charge finally reversed because it was fictitious. I spent over 4 hours on the phone getting my money back. That was extremely frustrating. The worst part is that No one at Hyatt place even apologized for the inconvenience. I was treated like dirt. This hotel disrespected me and my time.

Stayed here Sunday before the 9/22 Bears Colts game. Saturday night there was a concert in the Fieldhouse and when I returned to the hotel, it was so busy the valet disappeared for at least an hour. I left my keys at the desk and told the valet to confirm receipt so they would not lose my keys. They responded about an hour later so my car was secure. Beyond that the hotel is in a great location with lots of action around it. AND there is a free breakfast included with a highly efficient staff servicing the busy crowd of Bears fans who attended the game. The hotel was clean for the most part. My mirror in the room was streaked from the cleaner the maid used. But beyond that, the bed was comfy and the room was clean.

Stayed here Sunday before the 9/22 Bears Colts game. Saturday night there was a concert in the Fieldhouse and when I returned to the hotel, it was so busy the valet disappeared for at least an hour. I left my keys at the desk and told the valet to confirm receipt so they would not lose my keys. They responded about an hour later so my car was secure. Beyond that the hotel is in a great location with lots of action around it. AND there is a free breakfast included with a highly efficient staff servicing the busy crowd of Bears fans who attended the game. The hotel was clean for the most part. My mirror in the room was streaked from the cleaner the maid used. But beyond that, the bed was comfy and the room was clean.

One of the best options for downtown Indy. Conveniently located, walking distance from LOS and the Convention Center.

One of the best options for downtown Indy. Conveniently located, walking distance from LOS and the Convention Center.

Stayed here for fever game.

Cleaning staff knocked on the door at 8am until we woke up and answered. We had a late night and a long day ahead of us so the sleep interruption wasn’t appreciated. Surely there’s a better system to figure out if a guest has checked out.

Cleaning staff knocked on the door at 8am until we woke up and answered. We had a late night and a long day ahead of us so the sleep interruption wasn’t appreciated. Surely there’s a better system to figure out if a guest has checked out.

Location, amenities, ease of oarking

Front desk was friendly and quick. I was offered a cold bottle of water which was greatly appreciated. Room was very nice, clean and I loved that the towels were actually soft! Rooftop bar was great too! Will definitely stay there again when visiting.

More explanation on key cards when checking in. Other patrons told us about using the card in elevator

More explanation on key cards when checking in. Other patrons told us about using the card in elevator

Super friendly staff, excellent rooms, very convenient to Gainbridge Fieldhouse. LOVED the valet parking. Nice, clean room will definitely stay again!

the property felt like a 4 star hotel and was right next to plenty of sightseeing and food along with shopping

Best place to stay but don’t use the valet because they’re wild AF, got back in the car and the station was changed and all our cash was missing from the car and the seat was set to the highest setting,

Fantastic hotel! Wonderful clean spacious room. Staff was great. Convenient location to downtown venues. Only downside was the long wait for the room, it wasn’t ready until 6pm due to cleaning staff shortage. Will definitely go back though.

Great customer service all the way around. From the valet, to the desk clerk, to the restaurant employees. We were treated so kindly everywhere we visited within the hotel. Such a breath of fresh air in today's world!

Great customer service all the way around. From the valet, to the desk clerk, to the restaurant employees. We were treated so kindly everywhere we visited within the hotel. Such a breath of fresh air in today's world!

Stayed for the fever games with the family Everything was great Safe, great location, great staff

Safe, clean, and great staff

This is my 2nd stay at Hyatt House…for a Fever game. I like that is right across the street from Gainbridge Stadium. Yes, the rooms are a bit more costly than other rooms in the area but it is damn worth it!! This hotel has everything you need and if they don’t have it, it is in walking distance. Beds are super comfy and I like the noon check out.