Rooms its so old

More or less nothing.

Very very poor level for a 4-star hotel. Feeling that the owner has no willingness or no capacity to invest and make it at the standard of other four-star hotels. Very limited staff available, and quite unfriendly but for one person in the restaurant. There was nobody at the reception desk when we arrived on Thursday night, and we had to go through multiple corridors to eventually find somebody who could call the receptionist. All seemed very old and without any style (furniture in our room seemed to be an assembly of unsuited pieces coming from an antic). No attention at all to the details (the holding bars in the swimming pool which are not solidely fixed, the hamam which does not produce any steam, the hospital-style lights in the swimming pool and in the sauna), no staff and no towels available in the swiming pool area with the spa actually closed when we stayed, the poorness of the wifi actually disfunctioning most of the time in our room. Really felt that the owner is trying to save on all costs, but this is obviously at the detriment of the customers (no one would dare to say guests in this hotel). I had reserved for three nights, but looking at the disaster, wanted to cancel the last two nights adn look for another place, but was just answered that the details on the hotel were in the confirmation mail. So no refund. Booking.com is to be blamed for this stay too. Looking at the hotel, it is ununderstandable this hotel attracted a rating above 8 when I booked, which means Booking does not monitor and double-check the opinions and ratings that are posted. At least in respect of this hotel.

1. Unique location in the midst of the forest at 700 m above sea level next to old uranium mine 2. Big variety of available activities: - multiple tracking routes, inc. to the Czech village - swimming pool and sauna operational until 23 and even beyond - SPA - bowling 2. Delicious food for breakfast and lunch/dinner 3. Friendly staff (mostly) 4. Well-functioning Wi-Fi

1. Too hot in the room (can be sorted by opening the window) 2. Some staff members were less helpful (lady at the reception) 3. Phone connection is unstable

I like the place. But I was surprised that restaurant is close at 9 pm. i was on late arrival...that was nothing to eat...receptionist wasLokk at my entries having nothing to offer, even a sandwich, the only solution was to eat peanuts from room bar, definitely not enough for 4 star hotel.

Look at me entires above