Aquastar Hotel & Apartments

Natural landscape, Bird's eye view, Balcony/Terrace, Beach, Swimming pool

7.9 / 10.0

Outstanding(454 Ratings)

Hotel in State of Quintana Roo

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Set in Mahahual, 500 metres from Mahahual Beach, Aquastar Hotel & Apartments offers accommodation with an outdoor swimming pool, free private parking, a garden and a terrace.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Beachfront or waterfront

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

39.4 mi

Tirolesas Kan Kin Bacalar

41.4 mi

Mariposario Otoch Peepen

29.6 mi

Letras de Laguna Kaná

70.3 mi

Available Rooms

1 Sofa • 430 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Aquastar Hotel & Apartments

$$$$

7.9 / 10.0

Outstanding(454 Ratings)

Hotel in State of Quintana Roo

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Set in Mahahual, 500 metres from Mahahual Beach, Aquastar Hotel & Apartments offers accommodation with an outdoor swimming pool, free private parking, a garden and a terrace.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Beachfront or waterfront

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

39.4 mi

Tirolesas Kan Kin Bacalar

41.4 mi

Mariposario Otoch Peepen

29.6 mi

Letras de Laguna Kaná

70.3 mi

Available Rooms

1 Sofa • 430 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 322 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

7.9 / 10.0

Outstanding(454 Ratings)

100% verified reviews

3.0 / 10.0

Sep 2024

Tres décevant…

La piscine tres pratique et bon emplacement.

La chambre sentait le moisi, une odeur de renfermé. La douche était complètement cassée, tres compliqué de prendre une douche. La plage n’est pas accessible devant l’hotel, il y a des algues et des rochers, il faut aller un peu plus loin.

8.0 / 10.0

Feb 2024

Bonito pero costoso

Ubicacion es increible, los cuartos grandes tienen jacuzi y balcones y puedes ver el mar.

Costoso.

8.0 / 10.0

Jan 2024

Excelente!

Las instalaciones, la ubicación y los servicios son fantásticos, muy recomendable!

No me gusto el sargazo que hay justo en frente del hotel, el olor aveces es insoportable ya que hay sargazo que se esta pudriendo desde hace tiempo y no vi que se molestaban en limpiar como hacen otros hoteles , la playa frente al hotel es inutilizable!

6.0 / 10.0

Jan 2024

Normal sin impresion

No desayune porque pedi bebidas y tardaron mychisisusimo

Me cobraron de mas a lo pactado cin booking y se robaron mis puntos banconer sin permiso

7.0 / 10.0

Jan 2024

Lugar paradisiaco.

El lugar es increible.

La atención del servicio de restaurante es MUY malo, tardan excesivamente para entregar tu pedido, la comida la entregan fría, no están abiertos a apoyarte con peticiones como calentar un poco de agua. Fatal servicio de restaurante.

10.0 / 10.0

Aug 2023

Good bang for the buck

Great place, good restaurant

Beach needs more cleaning

1.0 / 10.0

Jul 2023

Never again

We stay for 5 days, sometimes the water go out, there’s no phone on the apartment and you have to down there to let them know about it. On the roof top pool they used liquid bleach, me wife’s hair got damaged and her clothes as well. They don’t let you drink your own beers unless you buying it from the restaurant

6.0 / 10.0

May 2023

Near the beach and reasonable value

Breakfast was ok but a little expensive at there restaurant. Although not their fault the smell of rotting seaweed was horrific. It was seafront but due to seaweed that wasnt a bonus. Rooms were large

Very little storage in room. No tea/coffe making either with your own materials. The pool wasn't the cleanest either. Access wasnt great into the pool.

7.0 / 10.0

Apr 2023

Good

- Great location - comfortable bed

- couldn’t use the beachfront because of the sargassum. The hotel doesn’t clean it so had to use a beachclub a few blocks away of another hotel who does clean their beaches. Wasted potential - the pools were are not in a good condition. the pool tiles were comming off and the pool didn’t looked clean - staff wasn’t that helpful.

9.0 / 10.0

Apr 2023

the apartment was comfortable & the mattress was amazing!

1 minute walk to the beach!

wifi was on & off

10.0 / 10.0

Apr 2023

Exceptional

Good WiFi quality. Comfortable beds. Good location. Friendly staff, providing good spots to visit.

The restaurant is a bit pricey, the place was empty for two days in a row which, from our point of view, is not a good sign.

6.0 / 10.0

Feb 2023

Pleasant

It has own beach in front of the hotel.

We got a room without windows - OK, we knew about that. The problem was with a big smell from the cleaning agents that we had no way to air out. Also the receptionist could not speak English well enough.

8.0 / 10.0

Nov 2022

Very good

The property was nice and centrally located.

The room was smaller than expected. Booked a room with sea view and did not receive it. Some of the appliances were dated or needed to be replaced.

9.0 / 10.0

Nov 2022

Superb

I don’t understand some previous guests opinions about this place. Wifi worked for me ok. There was hot water in the shower. Jacuzzi works fine. Music was from 8am not from 7am so it’s just about the time to move from bed😊. There is no elevator but view from top floor is amazing both days and nights. Ok, maybe furniture could be newer and would be nice to have fridge but you can live with that. Perfect cleaning of the room. Thank you 🙏🏻

4.0 / 10.0

Sep 2022

Beautiful hotel however, cleaning and reception was extremely disappointing.

Beautiful small hotel with ideal location

Booked a seaview room for my family however, I was given a back apartment with a dumpsite view next to the property. The kitchen was filthy, stove needs cleaning and burners replaced, dishes still on dish drain and not washed properly. Drawers with spoons and other utensils filthy. None of our beds had blankets. Hotel has huge potential, but front desk service (upon check in) and cleanliness was subpar by any standards.

6.0 / 10.0

Aug 2022

Pleasant

The View of the ocean

The stink from the rotting seaweed.

7.0 / 10.0

May 2022

Nice hotel but don't go in seeweed/grass season as the hotel does not clean and the smell is terribl

Right on the beach in the middle of the boulevard. Nice rooms.

The pool was not clean and the corner of the bay/beach was the only area where they did not place nets or cleaned a bit zo the rotting smell was overwhelming. You could not enjoy the pool, or breakfast at the hotel without getting naussious. There own price was much lower than on booking.com

2.9 / 10.0

May 2022

Very poor

The pool

The room was run down. No curtains or thick sheets. Curtains were stained. The lights in the bathroom did not work and there was mold on the ceiling. The stove and kitchen were old and rusty. Did not feel comfortable sleeping in a room in those conditions

9.0 / 10.0

Apr 2022

Very satisfied. We enjoyed our stay.

I loved that the room was very comfortable and the staff very friendly. Access to beach ⛱ was perfect and we really enjoy the food too.

I think the room needs some more mirrors. The bathroom mirror was too high for my girlfriend.

1.0 / 10.0

Mar 2022

We had to go out of our way to find a spot without sargassum and get away from the foul smell in our hotel.

The hotel had a nice rooftop pool with a great view.

The room was not ready at 3pm. A staff member walked us to our room and it was still dirty. They rushed to clean it but we had to wait. The beach directly in front of the hotel was covered in sargassum and it was the only place in the whole beach where it smelled like rotten dead fish around the pool and in front of the beach. Every other hotel was making the attempt to clean the sargassum, but not Aquastar.

9.0 / 10.0

Mar 2022

Superb

The location to the malecon and beach was excellent

8.0 / 10.0

Mar 2022

Very good

great location and clean facilities, also great food at the restaurant

8.0 / 10.0

Mar 2022

Very good

Pool, restaurant

In some rooms, there was no fridge...no way to cool water...Also no possibility to boil a water for a coffee... Not nice beach..

4.0 / 10.0

Mar 2022

Just a clean room but there are better options in Mahahual

The location is ok, the staff is very kind.

The hotel is not good value for your money, doesn’t even have a window, not a place to put your things, it was the double room and it was tiny, at least it was clean but in that price range there are much much better hotels in Mahahual, so don’t let the pretty photos fool you.

7.0 / 10.0

Feb 2022

Good

bed are small

the location

10.0 / 10.0

Feb 2022

Beautiful hotel

Beautiful hotel 🏨 😍 ❤️ ❤️. Amazing staff ♥️

Nothing. Everything was great 👍

7.0 / 10.0

Feb 2022

Good stay in Mahahual

Great location and nice outside area; considering that Mahahual is quite a small town this hotel was probably the best option.

Very small bathroom; room had unpleasant smell; the shower curtain is very short and the floor was always wet; The stuff hardly speaks English and there were no towels in the room when we arrived.

6.0 / 10.0

Feb 2022

Almost a good hotel, but not quite due to poor organisation.

This is almost a good hotel, good location overlooking the beach and sea, two pools, decent rooms with some overlooking the sea. However we did not get allocated both the room types that we booked, one of the rooms being being unavailable due to a fault and substituted for a different type (we were given “complimentary” breakfasts in lieu of the room change). All rooms seemed to be in use, I think that they just overbooked the rooms. I would not recommend any hotel which does not allocate the correct room booked, and only informs you when you arrive.

When we arrived we were told that we couldn’t have both the rooms we booked (both with balconies overlooking the sea) as one had a problem. One room would have to be substituted for a “partial” sea view (actually a view of a wall, but if you stood up on the balcony, leaned out and looked sideways it was, just, possible to see a little sea), but then after 2 of the 4 nights be upgraded to a better room (actually not an upgrade as identical to the room we booked only with a worse sea view, but with its own plunge pool, which we didn’t use). The Wi-Fi didn’t work, only after repeatedly complaining about this did they give us a router for the room, it was then fine. No coffee maker in the rooms (shown in the pictures) until we asked for them, eventually we’re given some. Breakfast took ages to cook an omelet or scrambled eggs. I don’t think this is a bad hotel, just badly organised, lack of attention to detail. I would not book here again.

FAQs

How much does this hotel cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $162 per night. This rental is $84 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Aquastar Hotel & Apartments. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Aquastar Hotel & Apartments. Enjoy the water!

Is Aquastar Hotel & Apartments pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Aquastar Hotel & Apartments?

We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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Garden · Pool · Air conditioner

Nestled in State of Quintana Roo, this Resort is perfect for your next vacation. Enjoy Dreams Tulum Resort & Spa's top-rated amenities, including Air conditioner, Internet / Wifi and Laundry, and more.

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Aquastar Hotel & Apartments

Hotel in State of Quintana Roo

Reasons to book

About this hotel

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Aquastar Hotel & Apartments

Hotel in State of Quintana Roo

Reasons to book

About this hotel

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in State of Quintana Roo?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Aquastar Hotel & Apartments pet friendly?

What amenities are available at Aquastar Hotel & Apartments?

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