The rooms were clean

The common areas were not clean. The lift wasn’t working and we were offered a downgrade but not help to lift luggage The stairwell was entrance was dirty and had what looked like mouse droppings. If you expect guests to climb stairs then make the area clean.

Convenient to the airport, breakfast was nice

Great location, clean and quiet room.

Shuttle service - takes a long time and only runs on the hour in the morning.

Helpful staff, very good location

How cold was it in the employees were very good and breakfast was really great

Nothing was wrong I like everything

Todo absolutamente

Clean room, nice staff, close to the airport

Shuttle bus didnt show up

We liked how clean it was, the location close to airport and the shuttle service. Also the guy driving the shuttle was really kind.

The staff member who booked us in, changed our room to a double bed room without asking us if we wanted the change. We had to go back to reception to tell him we wanted the king bed, which is what we originally booked. He proceeded to question us and said he was “kind”to change us since we were two girls and thought we needed separate beds. It was uncomfortable to be put in a position where we had to explain that we booked a king bed on purpose. I told him we also didn’t want to be additionally charged for the double room change and he said he had not charged us extra and continued on saying that the double bed was actually more expensive than the king bedroom but he was nice enough not to charge us the extra fee because ; in a quote he replied “You wouldn’t be able to afford it.” We were there for one night because we needed somewhere to stay before heading to the airport the next morning and unfortunately we had to encounter this uncomfortable situation at the hotel. Not to mention the looks we were given by this employee after we requested our king bedroom back. This complaint was thought over for a period of time because we realized this may affect the stability of a person. However we do feel the need to bring it up because if this happened to us who’s to say it hasn’t happened to others. Needless to say this employee really needed some customer service training.