Hard Rock Hotel & Casino Punta Cana - All Inclusive
3.9
Good(1,497 Reviews)Resort in Punta Cana
5-Star Resort
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsGarden, Pool, Pets allowed and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Overlooking one of Dominican Republic’s beaches, the family-friendly Hard Rock Hotel & Casino Punta Cana All Inclusive resort boasts the best casino around; nightlife entertainment, a Nicklaus designed golf course, and an astonishing full-service spa.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Map of Punta Cana
Available Rooms
Caribbean Sand Suite King & Sofa
1 King • 785 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Caribbean Sand Suite Double beds & sofa
1 Sofa • 785 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Caribbean Diamond King & Sofa
1 King • 785 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Caribbean Diamond Double beds & sofa
1 Sofa • 785 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Rock Royalty Caribbean Sand Suite King & Sofa with Personal Assistant - FREE 25-minute relaxing massage for 2
1 King • 785 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.9
Good(1,497 Reviews)100% verified reviews
3.9
Os quartos grandes e espaçosos
A limpeza dos quartos
3.9
Todo
Nada
3.9
I liked that it was very clean. The staff were very helpful and friendly.
I don’t like that there is not a shuttle bus or good transportation around the city. I would have liked to book a Lyft or Uber but there were only taxes that were highly expensive. There should be a shuttle bus that takes you to the mall, downtown and cultural settings at least 3 times a day.
3.9
Las mejores vacaciones las tuve en este maravilloso hotel!
Me encantó la habitación, la atención al cliente excelente. Absolutamente todos nos trataron extremadamente bien.
Volvería nuevamente sin pensarlo!
3.9
La comida
Señores el tema de transporte fue muy malo dentro del
Hotel y por otro lado el tema de los desayunos no están activos los restaurantes que no están en el lobby principal
3.9
Nothing
Everything was really bad, the food was bad, the water heater didnt work jn my room, I had to walk everyday around 20 min to get from my room to the lobby
3.9
Great pools and beach. Staff exceptionally friendly and well-trained. Lots to do.
the resort is HUGE and takes forever to get around. We probably spent 2+ hours per day of our vacation just getting around from our room to the pools and back (for example). You'll probably spend at least 30 minutes getting to the restaurants or main boardwalk (where most of the restaurants and entertainment are located) each and every meal. Expect more time depending which of the countless huge buildings your room is located. They do have a guest trolley system that is efficient and works well, but it's still a lengthy endeavor to do something as simple as get from your room in building 8C to the beach or pools.
Seriously, bring walking shoes. It's HUGE.
3.9
Las atenciones de tiffany y las embarazada de la piscina de adultos. Las atenciones del señor Danny en rl check in. Francis en el restaurant toro. . Entre otros
Las almohadas . Deben ir cambiándola.
3.9
Just a name Hard rock … less then what we expected
Order room service 3 pm .. waited for food my kids call back agin around 4:30 said never placed an order .. then I called said oh sorry we have a order will be there in 10 min …
They send food 5:53 pm .. I had to send it back
3.9
There are many activities to participate in.
Resort grounds are huge and there is usually a long wait for a trolley.
3.9
I liked the room and its amenities. I liked the many options for pools and the beach setup. Also, easy access to many of the bars.
I didn’t like that there are not many indoor options for adults to lounge, listen to music and drink besides the casino. It is a family resort so I understand that, but I wish more of the night activities were more adult oriented.
3.9
Clean
When it rained a lot of the property was flooded and service was not the best. The food could’ve been better
3.9
I loved every moment from the minute we entered to the very end. Such a fantastic place
Nothing
3.9
Potentially a good hotel
Serious problem of matainance, poor shows
3.9
Paradise… hotel is perfect. You get everything you want. Location perfect, hotel clean and tidy. Staff at your service 24h . Special compliments to Mr. Juana in hr wellness centar for the best massage I have had❤️
3.9
The property was great.
Pools were awesome.
Room service was great.
Toro restaurant was good
House cleaning takes care of your room everyday and do a good job.
Yuo Yuo Asian restaurant is good
Minibar service was on point.
Room provided by hotel was right by the pools and beaches.
On Tour Transport service that Hard Rock uses from the airport to the hotel is horrible!!
Don’t use it.
Impanima restaurant was horrible. Only two guy walking around with meat sticks for a whole 100 seat restaurant. By the time they come by with sqewers your full from the food from the buffet by the time the next cut of meat comes around.
There are workers and their golf carts all over the driving all over the guest walkways. I think hotel should have service roads for workers.
I think Hard Rock Punta Cana food is a bit lackluster.
It can use international consultants to teach the resorts chef how to cook their internationally tailored
Foods. It’s a 4 star property at best that can use
a little American Hard Rock Hotel management.
People serving food need to wear gloves when handling food.
3.9
Habitaciones super cómodas, amplias, completamente equipadas. Todo incluido de buen nivel. Excelente servicio. Muy buenas facilidades, buen mantenimiento, paisajismo de calidad, limpieza total
Restaurant Mediterráneo nivel bajo. Check in tardío. Tardanza en limpieza.
3.9
El todo incluido vale la pena lo que pagas, los shows las piscinas la playa
El personal no tiene conocimiento de q tipos de comida es en cada restaurant si hubo sus excepciones
3.9
Las instalaciones de piscina frente al mar, la habitación y los lugares de ocio
*Tener una ducha sin agua, y sucia la tina, agua amarillosa
*Y la atención nula después de haber informado y prometer cortesías que nunca llegaron a la habitación después de haberlas ofrecido.
*Que se comparta el número del móvil personal con personas que ofertan productos o paquetes ajenos al hotel sin autorización.
3.9
Literalmente todo. Lo Unico malo son los vendedores de lengendarios que son muy pesados. Te quieren vender los paquetes ajuro
El transporte, ya que tardaban mucho en llegar a la parada y esperaba alrededor de 15 minutos en esperar un transporte para ir al lobby
3.9
Me gusto la Organización e higiene en todas las areas, la comodidad en la playa y el Buen servicio en el bar de la Guagua el cual esta Muy bien equipado y el servicio excepcional. un 10 de 10.
No, me gusto el trato, orden y manejo de la persona que me atendio a mi llegada puesto que al momento de registrarme no me dio ningun servicio ni explicacion de las areas asi como nada de las que entiendo son bonos para visitar el casino y menos de que tendria que pagar extra por hacer uso de la Disco Oro lo cual fui con mis acompañantes y hasta alla no pude consumir nada puesto que me dicen debia pagar US 27.00 dolares por trago.
3.9
La comida , las atenciones del personal, el kid club, las atenciones allí son muy buenas usted puede dejar a sus niños con toda seguridad de que estaba bien atendiendo. El parque acuático, las actividades nocturnas y que en sentido general es un hotel de primera.las atenciones a la habitación también son estupendas.
Nada
3.9
La habitación. El chico de recepción muy amable se llamaba Carlos ( Laura Pausini).
El personal del restaurante libanés. Las meseras del restaurante eran muy antipáticas y descortés, incluso el primer día que llegamos al hotel a mi hijo se le volteó un vaso de refresco y la mesera que era una alta, morena se molestó y no nos ayudó , ni siquiera tuvo empatía ni una servilleta nos ofreció. Entiendo que están cansadas porque son muchas personas que atienden, pero uno vacaciona para sentirse bien y relajarse, no para que lo traten con menosprecio.
3.9
Todo me en encanto
Más fluides de trenes para transportar
3.9
Las habitaciones excelente
Personal de seguridad muy bien
Los jóvenes del checkin súper amables súper atentos
Servicio de tren excelente
Relación calidad precio
La comida free muy básica y poca variedad
Las chicas del checkout muy secas poco comprensibles
Pensé que por el precio que se paga podría tener al menos mejor variedad de comida
En el restaurante el toro la comida es súper básica la preparación en fin
Sin hablar que pagué mi noche para dos personas y al llegar al hotel decía por un lado que era solo una persona y por otro lado decía que era dos personas eso me hizo perder tiempo y un poco la paciencia
3.9
Todo lo bueno lo arruinaron con mala atención y cobrándome dos veces la cuenta.
Me cobraron dos veces la cuenta a dos tarjetas de crédito y nadie responde.
3.9
El hotel buenas instalaciones, piscinas espaciosas y reposeras siempre disponibles.
La comida muy bien.
Harto panorama que hacer, tiendas, kids club... entretenido.
Tiene playa con mucho oleaje, ya lo sabía pero la verdad es que uno siendo de Chile piensa que nada sería peor que las playas de acá, pero la verdad es mucho el oleaje, muy seguidas y no da para bañarse tranquilo. Además en septiembre época de huracanes, harta lluvia nos tocó agua no tan cristalina. Clima muy bueno eso si.
La atención del personal no fue la esperada... si no dejas propina siempre, no atienden de buena forma.
3.9
El servicio al cuarto las 24 hora y los hot dog del pasillo
3.9
A paisagem é incrível, as piscinas, um lugar realmente muito bonito.
Não gostei da comida, muito industrializada e sem tempero, não gostei das posturas dos funcionários do hotel comigo, sempre fazendo muitas perguntas do porque eu estava viajando sozinha, fui questionada em absolutamente todos os lugares que frequentei dentro do hotel (restaurantes, bares, piscina, check-in) foi muito desagradável. A limpeza do quarto após o serviço de quarto deixou a desejar, o chão permanecia sujo, as toalhas não foram trocadas, fora que o ar condicionado do quarto não funcionou adequadamente, ficou travado em 18°, não aumentava a temperatura e nem desligava. O transporte dentro do hotel, com os carrinhos de golf, também não funcionou como prometido, às vezes o carrinho não parava no ponto, os funcionários não eram receptivos, no check in também não foi oferecida a possibilidade de alugar um carrinho, e isso faz toda a diferença. Enfim, foi bem decepcionante.
3.9
El hotel tiene mucha diversidad muy amplío buena ubicación . Muy buena comida excelente, comodidad . Muchas piscinas bonitas y grandes y muchos restaurantes , un buen lugar para pasar unos días descansando con toda la comodidad .
Algunos empleados con relación al servicio deben de ser más empaticos y simpáticos , algunas situaciones que vimos mostraron poca atención y amabilidad , y el buen servicio en un hotel debe de ser uno de los aspectos que más se destaquen por la competencia .y aquí deben de mejorarlo
3.9
Hay buena variedad
No reciclan.
3.9
Las instalaciones, comodidades y atención
El salon Moon Lounge el aire se mantenía medio dañado y hacia siempre mucha calor
3.9
we liked the beds, the balcony.
The bathtub didn't work. Also I didn't like the fact that they insisted us on giving us a conference about the hotel.
3.9
Mostly everything
The ac from the room wasn’t cold enough
3.9
Jeffrey (front line mgr) is awesome! Regretfully, he only has so much reach and scope to impact a family's stay. The cleaning staff and coffee station folks are very friendly and helpful.
The pool staff are rude and unhelpful. There is a male pool employee (Plesume - spelling?) who works with Jonathan at the Moon pool towel hut. This gentleman needs to be career pathed to a non-customer contact area. We observed his rude, and abrasive approach with several families, including ours.
The quality of food was just "okay" ... given the prices paid, the food should be higher quality and more variety please.
3.9
Everything! Beautiful property, super clean, tons of activities. The staff went above and beyond- never experienced hospitality like this. I would recommend the Hard rock to everyone 10/10!
Loved everything about the property
FAQs
How much does this resort cost compared to others in Punta Cana?
The average price for a rental in Punta Cana is $172 per night. This rental is $1 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hard Rock Hotel & Casino Punta Cana - All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hard Rock Hotel & Casino Punta Cana - All Inclusive. Enjoy the water!
Is Hard Rock Hotel & Casino Punta Cana - All Inclusive pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hard Rock Hotel & Casino Punta Cana - All Inclusive?
We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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