Mercure Sofia City

9.4 / 10.0

Outstanding(18 Ratings)

Hotel in Sofia

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Hotel for travellers looking for local and authentic experiences

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Sofia

Nearby attractions

Borisova Gradina Park

3.1 mi

National Palace of Culture Park

2.4 mi

Available Rooms

Privilege King Room

1 King • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Classic King Room

1 King • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Classic King Room - Mobility Accessible

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior King Suite with Sofa Bed

1 King • 1 Sofa • 1076 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Executive King Suite with Sofa

1 King • 1 Sofa • 645 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Mercure Sofia City

$$$$

9.4 / 10.0

Outstanding(18 Ratings)

Hotel in Sofia

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationProperty prices in this area are generally higher

About this hotel

Hotel for travellers looking for local and authentic experiences

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Sofia

Nearby attractions

Borisova Gradina Park

3.1 mi

National Palace of Culture Park

2.4 mi

Available Rooms

Privilege King Room

1 King • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Classic King Room

1 King • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Classic King Room - Mobility Accessible

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior King Suite with Sofa Bed

1 King • 1 Sofa • 1076 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Executive King Suite with Sofa

1 King • 1 Sofa • 645 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

9.4 / 10.0

Outstanding(18 Ratings)

100% verified reviews

8.0 / 10.0

Jul 2023

Very good

Large room, clean and confortable, nice staff, very obliging.

Everything was generic (including breakfast), nothing to comment.

5.0 / 10.0

Jun 2023

Average

Location for my meetings in town was great - also well located for dinner in the evening.

Carpet in the room was threadbare. Curtains in the room were stained and faded. Shower head in the bathroom kept falling down Handle on the side of the bath fell off. Hanger for towel fell off - held on with mastic!

1.0 / 10.0

Jun 2023

Worst Stay Ever ! Avoid it even if the Hotel Pays you !

Nothing. It's a 2 Star Property ! Please please avoid.

Everything. There was no luggage boy and they didn't clean the room for two days we stayed. The phone in the room was not working and if we have to get anything then we have to go to the reception all the way from the sixth floor. Where is option staff was pathetically bad and had no idea what they were doing and what hospitality means. Please avoid this hotel at all cost ! There are many better hotels in Sofia

4.0 / 10.0

Apr 2023

Dirty rooms

Staff. Some people at the Reception are really nice and helpful ( not all)

the rooms

3.0 / 10.0

Feb 2023

super disappointed with the condition of the place, the staff was apologetic but the condition of the hotel is completel

location

dated and rundown, broken and decrepit

3.0 / 10.0

Jan 2023

Very overpriced hotel in general.

Breakfast was fine.

Very dirty room, dirty carpet, old furniture, broken shower, and nasty dirty glasses. staff was not nice at reception, it took quite e while for us to check in.

5.0 / 10.0

Jan 2023

Passable

rooms are very old.Carpet extremely dirty,bed mattress and pillows very old.The linen isnt even fitting the single beds which were noisy and unable to sleep properly.i wouldn’t choose this hotel especially the price is too high

room,beds,carpets,bathroom ,breakfast

10.0 / 10.0

Oct 2022

Exceptional

clean, friendly staff, comfortable room, good breakfast, good service recommend this hotel.

4.0 / 10.0

Oct 2022

Last time at this hotel

Location of the hotel is good, this is all.

The staff is very unprofessional. The rooms are old. Tables in the restaurant for breakfast are for 7-8 people, there are many small tables. Housekeeping is disgusting. The bed is uncomfortable and apparently with some insects. In the morning woke up all bitten. I have stayed in this hotel many times, this time was definitely my last.

8.0 / 10.0

Oct 2022

Very good

Very kind staff, good room service

Heating plant a bit too tricky :/ thankfully not wintertime Shower mat .... unaccounted for :)

5.0 / 10.0

Aug 2022

This is our second stay at the Festa this year and found it generally disappointing

The Festa Breakfast is very disappointing as the offering varies significantly from day to day. Some days there is a variety of fresh fruit but on others no choice at all. The main problem is that the dining room staff do not replenish the serving platters and this includes the cold meats, the bread rolls, tomatoes slices, cucumber etc. Their is a lack of supervision across all aspects of the Breakfast dining room and even at 0830h the offering is very poor. The hot food is also left unattended so fried eggs can have been sitting on the serving unit for 45 - 60 minutes. All round a very sub-standard performance. On arrival and wanting to take a shower after a very long journey from South Africa. We found that the shower head in the bathroom was broken. This was reported as reception and a repair technician resolved the problem within 1 hour. The chambermaid was not properly advised as to the number of guests as on two different days I had to get an additional bath towel myself from the floor linen room.(after hours} We had an 8 night stay but this seemed to make no difference. It would be very nice if the rooms were equipped with a kettle to enable guests to make their own tea or coffee.

7.0 / 10.0

Jul 2022

Good

Nice, friendly and helpful staff, tasty breakfast, good location to oversleep on our way from Greecland, in general good value for money

As mentioned in other reviews, the breakfast were not regularly supplied with items that run out, the hotel room itself has been used for quite some time - a small renovation would help

1.0 / 10.0

Jun 2022

Bad

We've stayed at this hotel before, but this stay was awful.Several times we were given dirty rooms walking up and down with all luggageWe were for a few nights, things didn't end with that, our card was stopped, we couldn't unlock our room, open the parking In the last room they gave us and everything had to be fine, the bathroom lock was broken and we concluded that we were two people. I could spend my vacation in the bathroom.There was a problem in the bathroom and another one when taking a shower the bathtub was leaking and flooding, there was water even in the corridor.We also had to ask for towels because they had forgotten to leave.They tried to comment on everything with a compliment cheap wine but I think they had to return the amount for at least one night

9.0 / 10.0

Apr 2022

i enjoyed my time overall. outside of the issues mentioned, I wouldn’t change anything.

the staff were very friendly and helpful at all times. breakfast was plentiful. there was artwork shown that was for sale. they also allowed me to check in early, which I really appreciated.

the room was a bit cold and took a little bit of time to warm up. when I addressed the issue to the housekeeping, they brought me a space heater, which I used practically every day of my stay. also, the placements of the power outlets could have been a bit better. having 2 by the light switch made it difficult to use if I needed to turn the lights on or off.

10.0 / 10.0

Apr 2022

very comfortable, good breakfast and nice restaurant:)

location

9.0 / 10.0

Mar 2022

Superb

Generaly hotel is good,location is good,breakfast is exellent and room is bigger.

In the room temperature was 26 and with no possibility to be adjusted..

4.0 / 10.0

Mar 2022

Disappointing

- good location - kind personnel - room size

- Very dirty carpet in the room - A lot of dust on surfaces even after cleaning the room during our stay - Dirty bedclothes for kids bed - Kids bed was too small for a 4 years old boy (but actually we didn't expect any bed for our kid) - Toilet paper was not added during room cleaning - same menu on breakfast during our stay (4 days) - considering this above the price is to high

FAQs

How much does this hotel cost compared to others in Sofia?

The average price for a rental in Sofia is $43 per night. This rental is $4 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Mercure Sofia City. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Mercure Sofia City pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Mercure Sofia City?

We found 9 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.

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9.0 / 10.0

Excellent(2,320 Ratings)

Metropolitan Hotel Sofia, a member of Radisson Individuals

Mercure Sofia City

Hotel in Sofia

Reasons to book

About this hotel

Amenities

Map of Sofia

Nearby attractions

Available Rooms

Privilege King Room

Classic King Room

Classic King Room - Mobility Accessible

Superior King Suite with Sofa Bed

Executive King Suite with Sofa

Mercure Sofia City

Hotel in Sofia

Reasons to book

About this hotel

Amenities

Map of Sofia

Nearby attractions

Available Rooms

Privilege King Room

Classic King Room

Classic King Room - Mobility Accessible

Superior King Suite with Sofa Bed

Executive King Suite with Sofa

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Sofia?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Mercure Sofia City pet friendly?

What amenities are available at Mercure Sofia City?

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