My room was well appointed, very clean, and comfortable. Staff at the hotel, especially in the breakfast room and in the Pan-Asian restaurant were unfailingly friendly and kind…dinner in the pan-Asian restaurant was delicious. Several movie channels in English were on offer. The recommended driver for a day trip and onward travel was very personable and accommodating.

First impressions of the Vivanta were not good…the exterior appeared unkempt, the lobby entrance was basic and unappealing, and no one offered to assist with my luggage. This is the second Taj property I’ve stayed at during the past month, and I was disappointed again that the swimming pool was not open….no advance notice was provided. But the main problem at the Vivanta was that I was given a room next to ongoing construction in the hotel, that continued on and off all night long….numerous calls to the front desk elicited responses that the situation would be taken care of, but it never was. The Vivanta was not up to the usual Taj standards, even for its secondary offerings.

The ambience of the hotel and the staff who were very helpful

The choices for food were very less and being too much Gujrathi food we did not enjoy it. The choices for Non Veg were too limited. The bathrooms were not upto the mark like the shower curtain were horrible

helpful staff

poor room setup, location was also not good and away from a lot of things

Nice restaurant but tired greek salad with no onions and lettuce so limp it was drowning in olive oil.

Car valet service: they broke the step off my Land Rover then loosely hung it back probably hoping it would fall off and I wouldn't know bit was their doing! They then lied that a car had done the damage: according to their security! In which case why had they not told me and as they were security and my car was in their charge what had they not apprehended the car driver? Fact is their driver had damaged my car and they hoped to deceive me. Very poor response from Taj management whom we have known for 48years!

The swimming pool area had tiles come off and we could not swim obviously. The hand Jet Spray was loose and was leaking and sprayed water all over. Mosquito was really a problem although there weren’t a lot, it wasn’t pleasant.

Hospitality of the restaurant staff Malavika, Sunil, Tanaji. Special mention about Malavika. For birthday celebration, She organised cake and made the day special.

Everything was too good

The breakfast was good. we were particularly touched by the care and hospitality shown to us by Mr. Rajendra Sane in the Gym and Ms. Nirmala from the breakfast area. I didnt realize that Mr. Rajendra was a professional body builder. I think it might help if you publicize this fact in the gym. As a means to inspire.

Not everyone in the dining is trained. For eg: I found that the waiters would take our cutlery (And we were seated) to give it to another table. [or]- not all items were served in the same manner. The bath tub for shower is not practical. Its best to have a cubicle for shower. Its safer, hygienic and affords more space.

location and food

size of the bathroom. Gym could have been a bit more spacious

Property is in location not far from the railway station. Accessibility is also good. Check-in & Check-out was easy. Staff was very accomodating. Special thanks to Komal for keeping our room in excellent condition.

Overall experience right from drop off till check out. Especially Mr. Rajendra Sane was very helpful during transfers of luggage.

The ambiance.

The Air conditioning

Rooms, toiletries, towels, bed and pillows all are comfortable

Breakfast is average